Computer Reboots during export

New Here ,
Oct 27, 2017 Oct 27, 2017

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It seems this all started on the last patch of CC 2017 and continued into Premiere pro CC 2018. During a export or heavy rendering the computer clicks off as if power has gone out and then clicks back on and starts up as if it had shut down. This only happens to the computer while using adobe products.

MY computer is a Dell Precision Tower 7910 with Dual core Xeon 3.10 processors, 64 GB ram, Windows 7- 64 bit OS, with Dual Nvidia  K5200 Quadro cards.

Since this problem has persisted, I have wiped my computer clean to see if the problem lied within any add-on to the computer. The only thing currently installed on the computer is all updates from Microsoft for the OS, the latest drivers for the video cards, and the Adobe manager with premiere pro and encoder (Latest versions from adobe).

I have monitored the computer stats while the export or render begin and do not see the performance of the machine being any issue. I am trying to export an H.264 video that runs close to an 40 mins.

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Adobe Employee ,
Oct 27, 2017 Oct 27, 2017

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Hi JeremyS,

Have you ever monitored the internal temperature of your case? You might want to check that it is cooled adequately while performing GPU intensive functions. See my opinion on this here: Computer shuts down while using GPU intensive applications

Does that work for you?

Thanks,
Kevin

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New Here ,
Oct 27, 2017 Oct 27, 2017

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Hi Kevin,

Yes I have checked and no warning or indication has been made by the thermometers that the heat is is nearing excessive temperatures.It appears to all be working within an normal operating temperature. 

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Adobe Community Professional ,
Oct 27, 2017 Oct 27, 2017

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I would run Disk Check and also MemTest:

MemTest86 - Official Site of the x86 Memory Testing Tool

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New Here ,
Oct 31, 2017 Oct 31, 2017

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I have run a full disk check on startup of the computer and found no errors as well as run both a stress test on the CPU and GPU for a full day and the computer did not shut down at all.

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Community Beginner ,
Apr 07, 2018 Apr 07, 2018

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Has the latest update solved your rebooting issue. I have the same problem. Heat is not the issue.

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New Here ,
Jun 04, 2018 Jun 04, 2018

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I have the same problem on XPS... Did you solve it?

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Community Beginner ,
Jun 04, 2018 Jun 04, 2018

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I was rendering to a 6 Terabyte USB drive. When I switched to an internal sata drive, the reboots stopped. Hope this helps!

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New Here ,
Mar 13, 2022 Mar 13, 2022

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I had this same exact problem.

I believe its happening because if you have the project footage in the same folder as where you are rendering , its using so much that one disk so it crashes . switching rendering footage location to an different drive fixed it for me!! in a nutsell its using the one drive too much and especially if you have a slow rpm drive it cant handle it. I BELIVE.

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New Here ,
Mar 13, 2022 Mar 13, 2022

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I have also the same issue, I'm tired to looking for  solution all over here and google. Need the solution please!

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