Copy link to clipboard
Copied
Hey everyone, I am not sure why lately the crashes have persisted so much and so frequently for me. They usually occur when I change from premiere to another open program or window like Microsoft Word or even when I drag files from windows explorer into premiere. All three of my screens instantly freeze and lock up and then a hard reset automatically begins a couple minutes after freezing.
Not sure why it's freezing in these moments but any help would be so incredibly appreciated!
Here are my specs:
CPU: Threadripper pro 3975WX
GPU: RTX 3090
MOBO: Asus Pro WS WRX80E-SAGE SE WIFI
RAM: 256GB Kingston ECC RAM
SSDs:
System SSD: Sabrent Rocket m.2 NVME
Editing Drives:
1. 1TB Samsung 980 PRO M.2 NVME
2. 2, 1TB Samsung 980s
3. Samsun 970 Evo Plus 1TB
The entire system is cooled with a custom water loop (not sure if that info is needed or not)
THANK YOU!
Copy link to clipboard
Copied
If overclocking, try disabling it.
Copy link to clipboard
Copied
I am not overclocking the cpu or the even the RAM.
Copy link to clipboard
Copied
Delete the Media Cache and Media Cache files:
https://community.adobe.com/t5/premiere-pro/faq-how-to-clear-your-media-cache-in-30-seconds-in-premi...
If that doesn't work, try resetting the preferences:
https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/...
If that doesn't work, try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of panels.
1. Do one of the following:
• Click the Workspace menu icon and select Reset to Saved Layout.
• Choose Window > Workspace > Reset to Saved Layout.
from here:
https://helpx.adobe.com/premiere-pro/using/workspaces.html
If that doesn't work, try Preferences > Audio Hardware and set Input to None.
If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site. If NVIDIA, do a clean installation of the latest Studio Driver (NOT the Game Driver)
If that doesn't work, try creating a new project and import the old one into it.
Copy link to clipboard
Copied
I shall begin! Thank you, I will let you know
Copy link to clipboard
Copied
Also, something else weird.
Out of nowhere, a lot of my preferences just suddenly changed. My saved worksppace layouts were gone and all of the recent projects were not showing upon startup either. Other weird little preferences I had set were reset. Not sure why or how that happened?
Copy link to clipboard
Copied
That is weird. Try the things on my list and let's see what happens.