• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
1

Crash Adobe after import via plugin (xml file)

Community Beginner ,
Jun 18, 2024 Jun 18, 2024

Copy link to clipboard

Copied

Hi all,

When using a plugin (XTEND) that generates an xml file with the file location, Adobe Premiere Pro turns off/crashes. It happens randomly. Most often after the first start of the program.

I checked on two versions - Adobe Premiere Pro 24.4.1 (Build 2) and Adobe Premiere Pro 23.0.0 (Build 63) - same behavior

Have any of you encountered such behavior? Would you be able to help me?

 

If it helps, I can share the dmp file generated by Adobe Premiere Pro

Regards

TOPICS
Error or problem

Views

323

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Pinned Reply

Adobe Employee , Jun 18, 2024 Jun 18, 2024

Moved to Discussions for troubleshooting with our SDK experts. @Bruce Bullis might have an idea about what's going on there. Thanks for your patience, @rafałb4262711!

 

Thanks,
Kevin

Votes

Translate

Translate
Adobe Employee ,
Jun 18, 2024 Jun 18, 2024

Copy link to clipboard

Copied

Moved to Discussions for troubleshooting with our SDK experts. @Bruce Bullis might have an idea about what's going on there. Thanks for your patience, @rafałb4262711!

 

Thanks,
Kevin

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jun 22, 2024 Jun 22, 2024

Copy link to clipboard

Copied

When you say "it happens randomly"... 

It's hard to tell, from your description; what sort of things are you doing in PPro, when the 'random' crashes occur?  Importing or exporting the .xml in question?

If you can send us an .xml that reliably reproduces the crash, we'd like to investigate further. Has Dalet been able to offer any guidance? 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jun 24, 2024 Jun 24, 2024

Copy link to clipboard

Copied

Hi Bruce,

Dalet didn't find anything in the logs and asked if we asked here. I am sending xml files in the attachment

I have dmp but i can't 

Regards

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jun 24, 2024 Jun 24, 2024

Copy link to clipboard

Copied

I have dmp but i can't upload it here via .dmp file

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jun 24, 2024 Jun 24, 2024

Copy link to clipboard

Copied

> i can't upload it here via .dmp file

That's why I provided my email address. 🙂

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jun 24, 2024 Jun 24, 2024

Copy link to clipboard

Copied

Strange: It looks as though the paths to the media have been mangled.
When I open one of the provided .xml files (none of them crash PPro, btw), I see that the .mxf file's path is 

/Macintosh HD/NASOnline/Storage/LSU08_VIDEO/media.dir



That looks bizarre; why would "NASOnline" be within a directory, on the local hard drive?! 


Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jun 25, 2024 Jun 25, 2024

Copy link to clipboard

Copied

LATEST

Hi Bruce,

NASOnline - is a NetApp storage (NAS)

I don't see it in xml: "/Macintosh HD/"

Regards

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines