Crash Adobe after import via plugin (xml file)

[rafałb4262711]

Hi all,

When using a plugin (XTEND) that generates an xml file with the file location, Adobe Premiere Pro turns off/crashes. It happens randomly. Most often after the first start of the program.

I checked on two versions - Adobe Premiere Pro 24.4.1 (Build 2) and Adobe Premiere Pro 23.0.0 (Build 63) - same behavior

Have any of you encountered such behavior? Would you be able to help me?

If it helps, I can share the dmp file generated by Adobe Premiere Pro

Regards

[Kevin-Monahan]

Moved to Discussions for troubleshooting with our SDK experts. @Bruce Bullis might have an idea about what's going on there. Thanks for your patience, @rafałb4262711!

Thanks,
Kevin

[Bruce Bullis]

When you say "it happens randomly"... 

It's hard to tell, from your description; what sort of things are you doing in PPro, when the 'random' crashes occur?  Importing or exporting the .xml in question?

If you can send us an .xml that reliably reproduces the crash, we'd like to investigate further. Has Dalet been able to offer any guidance? 

[rafałb4262711]

Hi Bruce,

Dalet didn't find anything in the logs and asked if we asked here. I am sending xml files in the attachment

I have dmp but i can't 

Regards

[rafałb4262711]

I have dmp but i can't upload it here via .dmp file

[Bruce Bullis]

> i can't upload it here via .dmp file

That's why I provided my email address. 🙂

[Bruce Bullis]

Strange: It looks as though the paths to the media have been mangled.
When I open one of the provided .xml files (none of them crash PPro, btw), I see that the .mxf file's path is 

/Macintosh HD/NASOnline/Storage/LSU08_VIDEO/media.dir

That looks bizarre; why would "NASOnline" be within a directory, on the local hard drive?! 

[rafałb4262711]

Hi Bruce,

NASOnline - is a NetApp storage (NAS)

I don't see it in xml: "/Macintosh HD/"

Regards