Crash Moving Between Frames iPhone Slow Mo 239fps video

Report · May 04, 2017

Can play video, but using arrow keys to move through video crashes premier immediately. Reproduces every time attempting to use same particular video.

Adobe Premiere Pro 2017 11.1.0 (222) build on Windows 10 Pro v10.0.15063 on Dell XPS 15 9560 /w 32GB ram.

CONTEXT: (.ecxr)
rax=000000004cd05464 rbx=00000000642bac20 rcx=000000010250cb90
rdx=0000000000000000 rsi=ffffffffffffffc4 rdi=000000010250cb90
rip=000000000305cd23 rsp=000000007167f660 rbp=00000000000000c6
r8=000000004d060000 r9=0000000000000001 r10=000000006c5d90c8
r11=000000006c5d90c0 r12=0000000000000000 r13=0000000000000100
r14=0000000000000000 r15=ffffffffffffffb7
iopl=0         nv up ei ng nz ac pe cy
cs=0033 ss=002b ds=002b es=002b fs=0053 gs=002b             efl=00010293
AudioSupport!ML::AudioSupport::Shutdown+0x33f3:
00000000`0305cd23 f30f110430      movss   dword ptr [rax+rsi],xmm0 ds:00000000`4cd05428=a8438949
Resetting default scope

FAULTING_IP:
AudioSupport!ML::AudioSupport::Shutdown+33f3
00000000`0305cd23 f30f110430 movss dword ptr [rax+rsi],xmm0

EXCEPTION_RECORD: (.exr -1)
ExceptionAddress: 000000000305cd23 (AudioSupport!ML::AudioSupport::Shutdown+0x00000000000033f3)
   ExceptionCode: c0000005 (Access violation)
ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000001
   Parameter[1]: 000000004cd05428
Attempt to write to address 000000004cd05428

DEFAULT_BUCKET_ID: INVALID_POINTER_WRITE

PROCESS_NAME: Adobe Premiere Pro.exe

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.

EXCEPTION_CODE_STR: c0000005

EXCEPTION_PARAMETER1: 0000000000000001

EXCEPTION_PARAMETER2: 000000004cd05428

FOLLOWUP_IP:
AudioSupport!ML::AudioSupport::Shutdown+33f3
00000000`0305cd23 f30f110430 movss dword ptr [rax+rsi],xmm0

WRITE_ADDRESS: 000000004cd05428

WATSON_BKT_PROCSTAMP: 58ecca37

WATSON_BKT_PROCVER: 11.1.0.222

PROCESS_VER_PRODUCT: Adobe Premiere Pro CC 2017

WATSON_BKT_MODULE: AudioSupport.dll

WATSON_BKT_MODSTAMP: 58ec9c34

WATSON_BKT_MODOFFSET: cd23

WATSON_BKT_MODVER: 11.1.0.0

MODULE_VER_PRODUCT: Adobe Media Core

BUILD_VERSION_STRING: 10.0.15063.0 (WinBuild.160101.0800)

MODLIST_WITH_TSCHKSUM_HASH: f5cf6966e4ea5c23fa81b797d49829fb4293446e

MODLIST_SHA1_HASH: 81ffbcb25e2973bb4bb0f12656d92232d3fe900a

NTGLOBALFLAG: 0

PROCESS_BAM_CURRENT_THROTTLED: 0

PROCESS_BAM_PREVIOUS_THROTTLED: 0

APPLICATION_VERIFIER_FLAGS: 0

PRODUCT_TYPE: 1

SUITE_MASK: 272

DUMP_FLAGS: 8000c07

DUMP_TYPE: 3

ANALYSIS_SESSION_HOST: DESKTOP-RTTN04O

ANALYSIS_SESSION_TIME: 05-04-2017 23:25:51.0234

ANALYSIS_VERSION: 10.0.15063.137 amd64fre

THREAD_ATTRIBUTES:
OS_LOCALE: ENA

PROBLEM_CLASSES:

    ID:     [0n292]
    Type:   [@ACCESS_VIOLATION]
    Class: Addendum
    Scope: BUCKET_ID
    Name:   Omit
    Data:   Omit
    PID:    [Unspecified]
    TID:    [0x440c]
    Frame: [0] : AudioSupport!ML::AudioSupport::Shutdown

    ID:     [0n265]
    Type:   [INVALID_POINTER_WRITE]
    Class: Primary
    Scope: DEFAULT_BUCKET_ID (Failure Bucket ID prefix)
            BUCKET_ID
    Name:   Add
    Data:   Omit
    PID:    [Unspecified]
    TID:    [0x440c]
    Frame: [0] : AudioSupport!ML::AudioSupport::Shutdown

BUGCHECK_STR: APPLICATION_FAULT_INVALID_POINTER_WRITE

PRIMARY_PROBLEM_CLASS: APPLICATION_FAULT

LAST_CONTROL_TRANSFER: from 00000000030711fa to 000000000305cd23

STACK_TEXT:
00000000`7167f660 00000000`030711fa : 0000000b`00000100 00000000`7167f7f0 00000001`00000449 00000000`00000100 : AudioSupport!ML::AudioSupport::Shutdown+0x33f3
00000000`7167f6f0 00000000`0305c802 : 00000000`00000400 ffffffff`fffffffe 00000000`00000400 00000000`0305c068 : AudioSupport!ML::LandmarkExtractor::Process+0x69da
00000000`7167f960 00000000`03066549 : 00000000`4f5135d0 00000000`00000002 00000000`030adb20 00000000`4f513aa0 : AudioSupport!ML::AudioSupport::Shutdown+0x2ed2
00000000`7167f9c0 00000000`0b9fddcc : 00000000`00000001 00000000`00000000 00000000`00000000 00000000`00000400 : AudioSupport!ML::CompilerMixer::Start+0x6d09
00000000`7167fa70 00000000`0ba38a9e : 00000000`00000000 00000000`00000000 00000000`00000001 00000000`00000400 : dvaaudiodevice!dvaaudiodevice::scripting::AudioDevicePropertyInfoObject::IsPropertyShared+0x4f6c
00000000`7167fb50 00000000`0ba3a294 : 00000000`37ac6a40 00000000`00000000 ffffffff`fffffffe 00000000`45006710 : dvaaudiodevice!dvaaudiodevice::AudioFileWriter::PutAudio+0x3ade
00000000`7167fce0 00000000`0b9fdd34 : 00000000`45006710 00000000`00000000 00000000`7167fda9 00000000`00000009 : dvaaudiodevice!dvaaudiodevice::AudioFileWriter::PutAudio+0x52d4
00000000`7167fd30 00000000`0ba6e7b7 : 00000000`00000000 00000000`00000000 00000000`00000001 00000000`00000400 : dvaaudiodevice!dvaaudiodevice::scripting::AudioDevicePropertyInfoObject::IsPropertyShared+0x4ed4
00000000`7167fe10 00000000`0ba6db51 : 00000000`37ac6a40 00000000`7167fef9 00000000`37ac6ff0 00000000`00000000 : dvaaudiodevice!dvaaudiodevice::support::IsCoreAudioVistaAvailable+0xe3d7
00000000`7167fe70 00000000`0ba7238c : 00000000`00000015 00000000`00000015 00000000`00000000 00000000`00000000 : dvaaudiodevice!dvaaudiodevice::support::IsCoreAudioVistaAvailable+0xd771
00000000`7167fec0 00007ffd`35cc2774 : 00000000`00000000 00000000`6b3be300 00000000`00000000 00000000`00000000 : dvaaudiodevice!dvaaudiodevice::support::IsCoreAudioVistaAvailable+0x11fac
00000000`7167ff60 00007ffd`38080d61 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : kernel32!BaseThreadInitThunk+0x14
00000000`7167ff90 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!RtlUserThreadStart+0x21

THREAD_SHA1_HASH_MOD_FUNC: 92b03db6d0c996d5765fa25f1555b90ccc996868

THREAD_SHA1_HASH_MOD_FUNC_OFFSET: bf077b7a9d60d92c69b3867c1702c083907edf90

THREAD_SHA1_HASH_MOD: 993757b1b8252e0e6184021169463bcac68ec5cf

FAULT_INSTR_CODE: 4110ff3

SYMBOL_STACK_INDEX: 0

SYMBOL_NAME: AudioSupport!ML::AudioSupport::Shutdown+33f3

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: AudioSupport

IMAGE_NAME: AudioSupport.dll

DEBUG_FLR_IMAGE_TIMESTAMP: 58ec9c34

STACK_COMMAND: .ecxr ; kb

FAILURE_BUCKET_ID: INVALID_POINTER_WRITE_c0000005_AudioSupport.dll!ML::AudioSupport::Shutdown

BUCKET_ID: APPLICATION_FAULT_INVALID_POINTER_WRITE_AudioSupport!ML::AudioSupport::Shutdown+33f3

FAILURE_EXCEPTION_CODE: c0000005

FAILURE_IMAGE_NAME: AudioSupport.dll

BUCKET_ID_IMAGE_STR: AudioSupport.dll

FAILURE_MODULE_NAME: AudioSupport

BUCKET_ID_MODULE_STR: AudioSupport

FAILURE_FUNCTION_NAME: ML::AudioSupport::Shutdown

BUCKET_ID_FUNCTION_STR: ML::AudioSupport::Shutdown

BUCKET_ID_OFFSET: 33f3

BUCKET_ID_MODTIMEDATESTAMP: 58ec9c34

BUCKET_ID_MODCHECKSUM: 66047

BUCKET_ID_MODVER_STR: 11.1.0.0

BUCKET_ID_PREFIX_STR: APPLICATION_FAULT_INVALID_POINTER_WRITE_

FAILURE_PROBLEM_CLASS: APPLICATION_FAULT

FAILURE_SYMBOL_NAME: AudioSupport.dll!ML::AudioSupport::Shutdown

WATSON_STAGEONE_URL: http://watson.microsoft.com/StageOne/Adobe Premiere Pro.exe/11.1.0.222/58ecca37/AudioSupport.dll/11.1.0.0/58ec9c34/c0000005/0000cd23.htm?Retriage=1

TARGET_TIME: 2017-05-04T13:22:08.000Z

OSBUILD: 15063

OSSERVICEPACK: 0

SERVICEPACK_NUMBER: 0

OS_REVISION: 0

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

OSEDITION: Windows 10 WinNt SingleUserTS

USER_LCID: 0

OSBUILD_TIMESTAMP: 1982-07-27 12:10:05

BUILDDATESTAMP_STR: 160101.0800

BUILDLAB_STR: WinBuild

BUILDOSVER_STR: 10.0.15063.0

ANALYSIS_SESSION_ELAPSED_TIME: 7ad4

ANALYSIS_SOURCE: UM

FAILURE_ID_HASH_STRING: um:invalid_pointer_write_c0000005_audiosupport.dll!ml::audiosupport::shutdown

FAILURE_ID_HASH: {5b3eac25-890a-0b55-7b31-f2abb03f6df6}

Followup: MachineOwner
---------

Report · May 04, 2017

Hi chentiangemalc,

I am sorry for the crash issue. As the issue is happening with same footage, it might be an issue with the iPhone footage. Please transcode the file into another format & check the issue.

Thanks,

Vidya.

Report · May 04, 2017

Exporting video as QuickTime GoPro CineForm RGB 12-bit with alpha @ 240fps, then re-imorting significantly reduced crashing issue, but a few seconds of video are now filled completely with red, there is no red present in the original video. After a few minutes it eventually did crash again (instead of a few seconds with original video, or immediately on hitting "right" arrow key to move through video)

Export video as AVI NTSC DV Widescreen 29.97fps 720x480 there is no issue at all, but I need to retain the 240 fps, and AVI export didn't allow above 60fps.

Report · May 04, 2017

Example of red frames that appear From 00;00;50;28 to 00;00;56;01 in video after export to QuickTime GoPro CineForm RGB 12-bit with alpha, rest of video is fine.

Report · May 04, 2017

An issue is being investigated where scrubbing high frame rate clips may result in a crash. A possible workaround is to uncheck "Play audio while scrubbing" in Preferences > Audio. Please let us know if that works for you. Thank you.

Report · May 04, 2017

Unchecking "Play audio while scrubbing" completely eliminates the scrubbing. However some frames are red during playback/scrubbing, similar to what is described here Files exported from Premiere Pro have red frames

Sometimes when scrubbing the frame shows correctly, then turns red after it's displayed.