Crash Report After Creating new Sequence!

[Maffewy]

As the title suggest. Whenever I create a new project, then proceed to create a new sequence, PP will crash. I've tried moving the scratch files to another place. Didn't work. I can't find a solution online. Thanks!

[Ann Bens]

FAQ: What information should I provide when asking a question

[Vishu_Aggarwal]

Try to reset Premiere pro preferences, follow this step:

Press Alt (Windows) or Option (Mac OS) while launching Premiere Pro. You can release the Alt key or Option key when the splash screen appears.

To reset preferences and plug-in cache at the same time, hold down Shift-Alt (Windows) or Shift-Option (Mac OS) while the application is starting. Release the Shift-Alt keys or Shift-Option keys when the splash screen appears.

Incase this does not reslove the issue then lets us know the version of Premire pro and OS.

[Maffewy]

So that didn't work.

I'm running Windows 10 Home Ver. 1607

PP ver. 15.4.1 

And i'm using a laptop that previously used Premier Pro perfecrtly fine, but had to make a clean install of windows so its a fresh laptop so to speak.

If I can provide any other info, let me know. And thanks!

[Vishu_Aggarwal]

The premiere pro cc 2021 (version 15.4.1) requires Microsoft Windows 10 (64-bit) version 2004. See the minuium system requirements here - https://helpx.adobe.com/premiere-pro/system-requirements/2021.html