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Crash Report After Creating new Sequence!

New Here ,
Aug 19, 2021 Aug 19, 2021

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As the title suggest. Whenever I create a new project, then proceed to create a new sequence, PP will crash. I've tried moving the scratch files to another place. Didn't work. I can't find a solution online. Thanks!

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Crash, Error or problem, Freeze or hang

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Adobe Community Professional ,
Aug 19, 2021 Aug 19, 2021

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Adobe Community Professional ,
Aug 19, 2021 Aug 19, 2021

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Try to reset Premiere pro preferences, follow this step:

Press Alt (Windows) or Option (Mac OS) while launching Premiere Pro. You can release the Alt key or Option key when the splash screen appears.


To reset preferences and plug-in cache at the same time, hold down Shift-Alt (Windows) or Shift-Option (Mac OS) while the application is starting. Release the Shift-Alt keys or Shift-Option keys when the splash screen appears.

 

Incase this does not reslove the issue then lets us know the version of Premire pro and OS.

 

Vishu Aggarwal
Adobe Certified Instructor, Professional and Expert

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New Here ,
Aug 19, 2021 Aug 19, 2021

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So that didn't work.

 

I'm running Windows 10 Home Ver. 1607

PP ver. 15.4.1 

And i'm using a laptop that previously used Premier Pro perfecrtly fine, but had to make a clean install of windows so its a fresh laptop so to speak.

 

If I can provide any other info, let me know. And thanks!

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Adobe Community Professional ,
Aug 19, 2021 Aug 19, 2021

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The premiere pro cc 2021 (version 15.4.1) requires Microsoft Windows 10 (64-bit) version 2004. See the minuium system requirements here - https://helpx.adobe.com/premiere-pro/system-requirements/2021.html

 

Vishu Aggarwal
Adobe Certified Instructor, Professional and Expert

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