Crash while exporting.

New Here ,
Apr 30, 2022 Apr 30, 2022

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Hello I have a problem with Prpro2022. 

I'm currently using the latest version 22.3.1 and everything is going well until I'm trying to export file which isn't big because I'm new user. My first file has 48 sec without any effects or color grading. 

I enabled coding and decoding codec H.256 which helps for one export and now software still crashing. I don't know what to do. 

I'm using Samsung Galaxy book 2 pro 360 with 16GB Ram and Intel Iris Xe Graphics. I'm trying to render movie in 1080p and I dosn't work. 

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Export , Freeze or hang

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Adobe Community Professional ,
Apr 30, 2022 Apr 30, 2022

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What are the hard drives (how many, what kind, what is on each, what capacity, and how full)?

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New Here ,
Apr 30, 2022 Apr 30, 2022

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So because it is notebook I have only one internal SSD 512Gb and at this moment I have 331GB of free space, for export I'm plugin external SSD 2TB with Read/write speeds of up to 1,050/1,000 MB/s. 

I tried to export to internal and it still not respond, sometimes after 3% or 45% or 95% of rendering it stops and premiere pro not responding. 

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Mentor ,
Apr 30, 2022 Apr 30, 2022

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i read sometimes you have to disable h.264 hardware decoding to remove crashes.

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New Here ,
Apr 30, 2022 Apr 30, 2022

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I already did it. It helps for one export 

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Adobe Employee ,
May 17, 2022 May 17, 2022

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Hi Erik7609,
Sorry. See what happens with Encoding Settings > Performance > Software Encoding. Please let us know what happens.

 

Thanks,
Kevin

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New Here ,
May 15, 2022 May 15, 2022

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I've got the same problem -- Samsung Book2 360, just installed Premiere, seems to edit ok, but rendering consistently crashes. 

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