Crashes in Adobe Premiere Pro 2025 on High-End Gaming Hardware (RTX 5060)

[zionb76063611]

To the Adobe Premiere Pro Team,

I am writing to express my extreme frustration and lodge a severe complaint regarding the catastrophic performance of Adobe Premiere Pro 2025, which I subscribe to on a monthly basis. The software is consistently and uncontrollably crashing on my brand-new, high-performance laptop, which not only meets but significantly exceeds your stated system requirements.

My System Specifications:

• Laptop: Lenovo Legion Pro 5i 16-inch

• Processor: Intel Core Ultra 9 275HX

• RAM: 32GB

• Storage: 2x1TB NVMe SSD

• Graphics Card: NVIDIA GeForce RTX 5060 Laptop GPU (Running the latest drivers, including Studio Driver versions)

• Operating System: Windows 11 (Up to date)

• Premiere Pro Version: The latest available for download via Creative Cloud (as of July 2025).

Description of the Problem: Premiere Pro consistently crashes, often every few minutes. The crash pattern is as follows:

1. The application enters an internal "queue" state, becoming extremely sluggish and unresponsive for several seconds.

2. Following this, it freezes completely and triggers a full system crash of the entire operating system.

3. In this state, the computer becomes entirely unresponsive, making it impossible to perform basic actions like Ctrl+Alt+Delete to force-quit the application or regain control of Windows. The only way to restore functionality is a manual hard power-off of the machine, leading to lost work, potential corruption of project files, and a severely degraded user experience.

Critical Points Regarding the Issue:

• Crashes occur in all projects, without exception, even in a completely blank project with no media imported.

• A significant portion of these crashes happen specifically when resizing internal panels within the application's interface. This action instantly freezes the entire system and crashes the computer.

• Working with effects within the software is unacceptably slow and choppy, even when the system is momentarily stable.

• As a paying monthly subscriber, I expect basic functionality and stability for a product that is supposed to be my primary professional tool. This is unacceptable.

• My independent research indicates that many users are reporting similar issues and crashes tied to NVIDIA GeForce RTX 50XX series GPUs when used with Premiere Pro. This suggests a broader, systemic issue that is not isolated to my specific setup.

As a long-time, paying user, I expect a stable and functional product, especially given my investment in suitable and advanced hardware. The current situation is unbearable and severely impacts my productivity and ability to work.

I urge you to address this appeal, as well as other similar complaints, with the utmost seriousness and urgency. Please provide an immediate and effective solution to this critical problem, whether through a software update, a tailored driver, or any other fix that ensures the stability of Premiere Pro on new-generation NVIDIA hardware.

Thank you in advance for your prompt and effective attention to this matter.

Sincerely,

Zion Bublil Email: ziob06@gmail.com

[jamieclarke]

Hi @zionb76063611 -  Thanks for submitting your bug report. We need a few more details to try to help with the issue.
Please see, How to Report a Problem.

Can you provide the drivers you are using for your integrated GPU as well as your dedicated GPU?

Do you receive a crash dialog box?

Do you have any third party plugins or panels installed?

Sorry for the frustration.

[zionb76063611]

To the Adobe Premiere Pro Team,
A links for a screen recording of my issue for your request are attached as well as my description to my sincere problems while using your program.
https://drive.google.com/file/d/1QCMhABwiwsqDYdKhthFW54UjbHRGzmfA/view?usp=drivesdk
I'm still experiencing extreme frustration with Premiere Pro 2025. It keeps crashing my new high-performance laptop, far exceeding your system requirements. This issue severely impacts my work as a monthly subscriber.
Here's a summary of the problem and the details you requested, following your "How to Report a Problem" guidelines:
Problem Description: Premiere Pro 2025 consistently freezes and causes a full system crash. This happens especially when I try to rearrange or resize any internal panels/windows within the application – it instantly crashes the entire computer. Working with effects is also unacceptably slow, often requiring long waits due to a "queue" or "stack overflow" state before I can continue.
Steps to Reproduce:
Launch Premiere Pro 2025 (crashes even in a completely blank project).
Attempt to move or resize any internal panel/window in the interface – this immediately freezes the entire system and crashes the computer.
Working with effects causes severe lag and unresponsiveness, leading to prolonged waiting times.
Ultimately, the system freezes completely, forcing a hard power-off.
Expected Result: Stable and responsive software. Actual Result: Frequent system freezes and crashes, leading to lost work and requiring manual hard resets.
My System Specs:
Laptop: Lenovo Legion Pro 5i 16-inch
Processor: Intel Core Ultra 9 275HX
RAM: 32GB
Storage: 2x1TB NVMe SSD
OS: Windows 11 (Up to date)
Premiere Pro Version: Latest via Creative Cloud (as of July 2025).
GPU Driver Details:
Dedicated GPU (NVIDIA GeForce RTX 5060 Laptop GPU):
Driver Date: 12/06/2025
Driver Version: 31.0.15.780 (Latest Studio Driver)
Integrated GPU (Intel(R) Graphics):
Driver Date: 21/08/2023
Driver Version: 31.0.101.4813
Crash Details:
No crash dialog box appears. The system simply locks up completely, forcing a hard reset.
No third-party plugins or panels are installed.
Crucial New Finding & Comparative Info:
This affects all projects, including new, empty ones.
The problem began since I started using Premiere Pro 2025 on this new laptop.
Most importantly: When I disable the "Intel(R) Graphics" (integrated GPU) via Device Manager, Premiere Pro becomes completely stable and does NOT crash!
This strongly indicates a conflict or incompatibility issue between the integrated Intel GPU and the dedicated NVIDIA RTX 5060, or how Premiere Pro manages GPU switching/utilization on systems with dual GPUs.
Please prioritize this issue as it's making Premiere Pro unusable for my professional workflow.
Thank you for your urgent attention.
Sincerely, Zion Bublil Email: ziob06@gmail.com

[jamieclarke]

Hi @zionb76063611 - it seems your iGPU driver is out of date the current version is 32.0.101.6972

Please see this article:

https://www.intel.com/content/www/us/en/products/sku/242293/intel-core-ultra-9-processor-275hx-36m-c...

[Cameron39026970w4qk]

Did you update your iGPU and did it fix the issues? I have an AMD processor with an iGPU and I'd like to give this a try to fix these same issues. I can try to see if it needs an update or just disable it entirely. 

[Cameron39026970w4qk]

I just updated my iGPU, didn't fix it. Then I disabled iGPU in BIOS. Still didn't fix it. 

[Leo Becker BR]

I’m having the same problem. I recently purchased an RTX5090, and I can't render videos using the GPU — it progresses to a certain point, then freezes, and I have to restart everything. I disabled GPU rendering and am using the CPU for now until I find a solution. I’ve updated everything, tried all possibilities, and nothing works, it’s definitely a problem.