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Crashes when using sequences

New Here ,
Sep 30, 2022 Sep 30, 2022

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Hi, 

I discovered sequences in the last few weeks and have been using them to segment my project. However I find that the program is susceptible to crashing sometimes after importing a sequence into another sequences. This act renders that project unusable as re-opening it will immediately make the software hang.

 

The only recourse is to go back to an earlier saved version and repeat your work. I'm not sure what is going wrong, I really don't think I'm doing something outside of the normal bounds of operation. Have attached a breakdown of my pc specs, I don't think it's running out of RAM. 

I can attach a project but I guess that's useless without all the media as well. Any tips for avoiding this, or has anyone else experienced similar?

 

Reproduction: 100% crash/hang on opening a project where this issue has occurred

Frequency: Has occurred at some stage in work on my last 3 videos, leading me to losing time and having to redo work.

TOPICS
Crash , Freeze or hang

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Community Expert ,
Sep 30, 2022 Sep 30, 2022

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Delete the Media Cache and Media Cache files:
https://community.adobe.com/t5/premiere-pro/faq-how-to-clear-your-media-cache-in-30-seconds-in-premi...

If that doesn't work, try resetting the preferences:
https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/...

If that doesn't work, try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of panels.
1. Do one of the following:
• Click the Workspace menu icon and select Reset to Saved Layout.
• Choose Window > Workspace > Reset to Saved Layout.
from here:
https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn't work, try Preferences > Audio Hardware and set Input to None.

If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site. If NVIDIA, do a clean installation of the latest Studio Driver (NOT the Game Driver)

If that doesn't work, try creating a new project and import the old one into it.

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Community Expert ,
Sep 30, 2022 Sep 30, 2022

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That would be a problem! Ouch. Peru Bob has the primary troubleshooting steps outlined for when something goes odd, so go through those.

 

Past that, I can't replicate it though. Like many users, I often segment the projects by working parts in different sequences, it's a very common and heavily advised workflow.

 

So out of curriosity, what media are you using? How long are the sequences & the master sequence with the bits added? What effects?

 

Neil

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