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Crashing after launching Premiere Pro

New Here ,
Jun 23, 2021 Jun 23, 2021

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Have a brand new computer with all the requirements on it for Adobe Premiere pro. I try to launch the software and it crashes.

 

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Crash, Editing, Error or problem, How to

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Advisor ,
Jun 23, 2021 Jun 23, 2021

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A little more information might be helpful. 

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New Here ,
Jun 23, 2021 Jun 23, 2021

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Not much to give, I try to open it and it loads then crashes

 

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New Here ,
Jun 24, 2021 Jun 24, 2021

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Morning. Someone else. Trouble is crashing once running.

is a dell XPS with a NVIDIA(R) GeForce RTX(TM) 2070 8GB GDDR6, 9th Gen Intel(R) Core(TM) i9 9 900 (8-Core, 16MB Cache, up to 5GHz with Intel(R) Turbo Boos t Technology) , 32 GB memory, SSD driv

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Adobe Employee ,
Jun 24, 2021 Jun 24, 2021

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Hi Matthew!

 Sorry for the crash. Can you share the following information?

  • What are your system details (OS, CPU, RAM, GPU)?
  • Are you getting any error codes or messages?
  • Could you share the screenshot that shows the issue?

 

Let us know.

Thanks,

Kartika

 

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