Crashing 'Debug Event' - 'Premiere Pro Has Encountered An Error'

Report · Sep 06, 2021

Need some help. Been using premiere for 10 years and never had an issue like this one.

I'm getting a 'debug error', see image attached for specifics.

Seems to be only having on a specific project. Though this project is a documentary I've been working on for the past 18 months so I really can't afford to go backwards significantly.

I've tried deleting rendered files and plugin settings on program boot. Not sure where to go next, help appreciated

Report · Sep 06, 2021

Additionally, when this error pops up in the middle of the screen, a red box appears bottom right noting

'An input violation has occurred'.

Report · Sep 06, 2021

Here is the error in text (as much as is displayed in the error box)

releases\dva\shared\adobe\MediaCore\MediaLayer\VideoFilterHost\Src\AE

Report · Sep 06, 2021

Here is the text taken from the crash report:

[2021-09-07_10-27-45][19124][Info] [general] WebView2 runtime in system will be used to create a webview as no webView2RuntimePath is provided.
[2021-09-07_10-27-45][19124][Info] [general] Debugger enabled for runtime group Home Screen on port: 9222 breakOnStart: no
[2021-09-07_10-27-45][19124][Error] [general] Plugin com.adobe.ccx.start : Expected 'host.app' to be
[2021-09-07_10-27-45][8792][Warn] [console] SAM JS Bindings Error
The host app must meet the following requirements to be compatible with the SAM JS bindings:
1. The host app must be built with SAMv2's C++ library.
2. The host app must provide the ACPLModel global object via SEAL
Visit https://git.corp.adobe.com/torq/acpl-model/blob/main/README.md for more info
[2021-09-07_10-27-45][8792][Info] [console] [acpl-model-uxp-types] Constructing mock ACPLModel for unit tests. Some web clients may see this message if a component imports SAM dependencies, which is not harmful.
[2021-09-07_10-27-45][8792][Default] [console] [HS][Performance] 236 PERF - Start Screen Init start
[2021-09-07_10-27-45][8792][Default] [console] CCX Start v4.4.0.52
[2021-09-07_10-27-45][8792][Default] [console] [HS][Performance] 236 PERF - Sophia Init start
[2021-09-07_10-27-45][8792][Default] [console] [HS][Performance] 238 PERF - Ututs Init start
[2021-09-07_10-27-45][8792][Default] [console] [HS][Performance] 239 PERF - IMS Init start
[2021-09-07_10-27-45][8792][Default] [console] [HS][Performance] log perf event: time: 240 message: Fetching NGL Profile. Awaiting Response.
[2021-09-07_10-27-45][8792][Default] [console] [HS][Performance] 240 PERF - Fetching NGL Profile. Awaiting Response.
[2021-09-07_10-27-45][8792][Default] [console] [HS][Performance] 240 PERF - Locale Init start
[2021-09-07_10-27-45][8792][Default] [console] [HS][Performance] 249 PERF - MainStore Init start
[2021-09-07_10-27-45][8792][Info] [console] [HS][Sophia] self.launchCount 108
[2021-09-07_10-27-45][8792][Default] [console] [HS][Performance] 254 PERF - Platform init start
[2021-09-07_10-27-45][8792][Default] [console] [HS][Performance] 254 PERF - Shared Settings Init start
[2021-09-07_10-27-45][8792][Default] [console] [HS][Performance] log perf event: time: 258 message: Fetching Recent Files. Awaiting Response.
[2021-09-07_10-27-45][8792][Default] [console] [HS][Performance] 258 PERF - Fetching Recent Files. Awaiting Response.
[2021-09-07_10-27-45][8792][Default] [console] [HS][IMS] Received NGL profile {
"AppProfile": {},
"LegacyProfile": {
"licenseId": "43B88EC66CD94C8CE1CA",
"licenseType": 3,
"licenseVersion": "1.0",
"effectiveEndTimestamp": 1631948399000,
"graceTime": 8553600000,
"licensedFeatures": [
"Premiere_5.5",
"Premiere_7.0",
"Premiere_8.0",
"Premiere_Base_13.0",
"Premiere_Base_3.0",
"Premiere_Base_4.0",
"Premiere_Base_5.5",
"Premiere_Base_6.0",
"Premiere_Base_7.0",
"Premiere_Base_8.0",
"AMT_SUBSCRIPTION_6.0",
"Bridge_Base_4.0",
"Bridge_Base_5.0",
"Bridge_Base_6.0",
"Encore_Base_5.0",
"Encore_Base_6.0",
"Encore_Base_7.0",
"Euclid_Base_1.0",
"MediaEncoder_Addtnl_Exporter_2.5",
"MediaEncoder_Addtnl_Exporter_3.0",
"MediaEncoder_Addtnl_Exporter_7.0",
"MediaEncoder_Base_2.5",
"MediaEncoder_Base_3.0",
"MediaEncoder_Base_7.0",
"MobileCenter_Base_3.0",
"OnLocation_Base_5.0",
"OnLocation_Base_6.0",
"Rush_Base_1.0",
"Story_Base_2.0"
]
},
"AdditionalLegacyProfiles": {},
"RelationshipProfile": [
{
"profileGenerationTimestamp": 1630965814364,
"licenseId": "43B88EC66CD94C8CE1CA",
"licenseExpiryTimestamp": 1640501999000,
"appEntitlementStatus": "SUBSCRIPTION",
"activationType": "NAMED_USER",
"billingStatus": "NORMAL",
"usedForLegacyProfile": true,
"licenseExpiryWarningControl": {
"warningStartTimestamp": 1639897199000,
"warningInterval": 0
}
}
],
"UserProfile": {
"accountType": "type1",
"countryCode": "AU",
"userId": "B57506864FA63A460A490D4C@AdobeID"
}
}
[2021-09-07_10-27-45][8792][Default] [console] [HS][Performance] log perf event: time: 259 message: Received NGL Profile.
[2021-09-07_10-27-45][8792][Default] [console] [HS][Performance] 259 PERF - Received NGL Profile.
[2021-09-07_10-27-45][8792][Default] [console] [HS][Performance] log perf event: time: 262 message: Fetching Home data
[2021-09-07_10-27-45][8792][Default] [console] [HS][Performance] 262 PERF - Fetching Home data
[2021-09-07_10-27-45][8792][Default] [console] [HS][SophiaBase] Calling CCX Process for Home data.
[2021-09-07_10-27-45][8792][Default] [console] [HS][Performance] log perf event: time: 263 message: Fetching Utut data
[2021-09-07_10-27-45][8792][Default] [console] [HS][Performance] 263 PERF - Fetching Utut data
[2021-09-07_10-27-45][8792][Default] [console] [HS][SophiaBase] Calling CCX Process for Utut data.
[2021-09-07_10-27-45][8792][Default] [console] [HS][SharedSettings] Making Settings Request
[2021-09-07_10-27-45][8792][Default] [console] [HS][Performance] log perf event: time: 10 message: Shared Settings Init
[2021-09-07_10-27-45][8792][Default] [console] [HS][Performance] 264 PERF - Shared Settings Init done: 10
[2021-09-07_10-27-45][8792][Default] [console] [HS][Performance] log perf event: time: 16 message: MainStore Init
[2021-09-07_10-27-45][8792][Default] [console] [HS][Performance] 265 PERF - MainStore Init done: 16
[2021-09-07_10-27-45][8792][Default] [console] [HS][Performance] log perf event: time: 185 message: Locale Init
[2021-09-07_10-27-45][8792][Default] [console] [HS][Performance] 425 PERF - Locale Init done: 185
[2021-09-07_10-27-45][8792][Default] [console] [HS][SharedSettings] Received Settings Get Response
[2021-09-07_10-27-45][8792][Default] [console] [HS][SharedSettings] Making Settings Request
[2021-09-07_10-27-45][8792][Default] [console] [HS][Performance] log perf event: time: 437 message: Received Home CCXP response
[2021-09-07_10-27-45][8792][Default] [console] [HS][Performance] 437 PERF - Received Home CCXP response
[2021-09-07_10-27-45][8792][Default] [console] [HS][SharedSettings] Making Settings Request
[2021-09-07_10-27-45][8792][Default] [console] [HS][Performance] log perf event: time: 440 message: Received Utut CCXP response
[2021-09-07_10-27-45][8792][Default] [console] [HS][Performance] 440 PERF - Received Utut CCXP response
[2021-09-07_10-27-45][8792][Default] [console] [HS][SharedSettings] Received Settings Get Response
[2021-09-07_10-27-45][8792][Default] [console] [HS][Performance] log perf event: time: 443 message: Loaded JSON Data: Home
[2021-09-07_10-27-45][8792][Default] [console] [HS][Performance] 443 PERF - Loaded JSON Data: Home
[2021-09-07_10-27-45][8792][Default] [console] [HS][Performance] log perf event: time: 444 message: Parsed JSON file for Home
[2021-09-07_10-27-45][8792][Default] [console] [HS][Performance] 444 PERF - Parsed JSON file for Home
[2021-09-07_10-27-45][8792][Default] [console] [HS][SophiaBase] Received fresh data from CCXProcess for Home with path C:\Users\User\AppData\Roaming\Adobe\CCX Welcome\data\PPRO-15.4.0-en_US-01b30479-1564-4df2-b5f8-af3a9ead215f.json
[2021-09-07_10-27-45][8792][Default] [console] [HS][Performance] log perf event: time: 444 message: Finished parsing CCXP data for Home
[2021-09-07_10-27-45][8792][Default] [console] [HS][Performance] 444 PERF - Finished parsing CCXP data for Home
[2021-09-07_10-27-45][8792][Default] [console] [HS][SophiaBase] Setting data to the cache for Home
[2021-09-07_10-27-45][8792][Default] [console] [HS][Performance] log perf event: time: 447 message: Loaded JSON Data: Utut
[2021-09-07_10-27-45][8792][Default] [console] [HS][Performance] 447 PERF - Loaded JSON Data: Utut
[2021-09-07_10-27-45][8792][Default] [console] [HS][Performance] log perf event: time: 447 message: Parsed JSON file for Utut
[2021-09-07_10-27-45][8792][Default] [console] [HS][Performance] 447 PERF - Parsed JSON file for Utut
[2021-09-07_10-27-45][8792][Default] [console] [HS][SophiaBase] Received fresh data from CCXProcess for Utut with path C:\Users\User\AppData\Roaming\Adobe\CCX Welcome\learn\PPRO-15.4.1-en_US-bea4a4bd-0b47-4395-b4a8-92e4f79e82ca.json
[2021-09-07_10-27-45][8792][Default] [console] [HS][Performance] log perf event: time: 448 message: Finished parsing CCXP data for Utut
[2021-09-07_10-27-45][8792][Default] [console] [HS][Performance] 448 PERF - Finished parsing CCXP data for Utut
[2021-09-07_10-27-45][8792][Default] [console] [HS][SophiaBase] Setting data to the cache for Utut
[2021-09-07_10-27-45][8792][Default] [console] [HS][Ututs] User has 15 web tutorials
[2021-09-07_10-27-45][8792][Default] [console] [HS][Performance] log perf event: time: 212 message: Ututs Init
[2021-09-07_10-27-45][8792][Default] [console] [HS][Performance] 450 PERF - Ututs Init done: 212
[2021-09-07_10-27-45][8792][Default] [console] [HS][SharedSettings] Received Settings Get Response
[2021-09-07_10-27-45][8792][Default] [console] [HS][Performance] log perf event: time: 215 message: Sophia Init
[2021-09-07_10-27-45][8792][Default] [console] [HS][Performance] 451 PERF - Sophia Init done: 215
[2021-09-07_10-27-46][8792][Warn] [console] [CDO] @ccx/ccx-cdo/Stylesheets.ts | @ccx/ccx-cdo/theme/Core.css |
@ccx/ccx-cdo/theme/CCXHomeScreen/Themes.css will soon be deprecated.
[2021-09-07_10-27-46][8792][Default] [console] [HS][Performance] log perf event: time: 992 message: Received Recent Files.
[2021-09-07_10-27-46][8792][Default] [console] [HS][Performance] 992 PERF - Received Recent Files.
[2021-09-07_10-27-46][8792][Default] [console] 992 PERF - Launch CCXProcess start
[2021-09-07_10-27-46][8792][Default] [console] [HS][Performance] log perf event: time: 738 message: Platform init
[2021-09-07_10-27-46][8792][Default] [console] [HS][Performance] 992 PERF - Platform init done: 738
[2021-09-07_10-27-46][8792][Default] [console] [HS][Performance] log perf event: time: 993 message: Updated access token
[2021-09-07_10-27-46][8792][Default] [console] [HS][Performance] 993 PERF - Updated access token
[2021-09-07_10-27-46][8792][Default] [console] [HS][Performance] log perf event: time: 754 message: IMS Init
[2021-09-07_10-27-46][8792][Default] [console] [HS][Performance] 993 PERF - IMS Init done: 754
[2021-09-07_10-27-46][8792][Default] [console] [HS][Performance] log perf event: time: 1010 message: UI Ready
[2021-09-07_10-27-46][8792][Default] [console] [HS][Performance] 1010 PERF - UI Ready
[2021-09-07_10-27-46][8792][Default] [console] 1021 PERF - Launch CCXProcess done: 29
[2021-09-07_10-27-46][8792][Default] [console] [HS][Drover] CCX-Start-Drover : Home screen visibility set to visible without back button.
[2021-09-07_10-27-46][8792][Default] [console] [HS][LicenseChiclet] NGL: Showing no chiclet.
[2021-09-07_10-27-46][8792][Default] [console] [HS][Performance] log perf event: time: 1116 message: Interactive Ready
[2021-09-07_10-27-46][8792][Default] [console] [HS][Performance] 1116 PERF - Interactive Ready
[2021-09-07_10-27-46][8792][Default] [console] [HS][Performance] log perf event: time: 880 message: Start Screen Init
[2021-09-07_10-27-46][8792][Default] [console] [HS][Performance] 1116 PERF - Start Screen Init done: 880
[2021-09-07_10-27-46][8792][Default] [console] [initCDOStores-1] Constructing CloudDocumentsClient since enableSAM feature flag is off
[2021-09-07_10-27-46][8792][Default] [console] [Ce-1] preFetchDocuments - Waiting for initialization to complete
[2021-09-07_10-27-46][8792][Warn] [console] The "quiet" variant of Button is deprecated. Please use the quiet "primary" variant instead.
[2021-09-07_10-27-46][8792][Default] [console] User intent container: undefined
[2021-09-07_10-27-46][8792][Default] [console] Unable to retrieve user aptitude
[2021-09-07_10-27-46][8792][Default] [console] TypeError: Cannot read property 'apps' of undefined
[2021-09-07_10-27-46][8792][Default] [console] Unable to get user intent.
[2021-09-07_10-27-46][8792][Default] [console] TypeError: Cannot read property 'apps' of undefined
[2021-09-07_10-27-46][8792][Default] [console] User intent container: undefined
[2021-09-07_10-27-46][8792][Default] [console] Unable to retrieve user aptitude
[2021-09-07_10-27-46][8792][Default] [console] TypeError: Cannot read property 'apps' of undefined
[2021-09-07_10-27-46][8792][Default] [console] Unable to get user intent.
[2021-09-07_10-27-46][8792][Default] [console] TypeError: Cannot read property 'apps' of undefined
[2021-09-07_10-27-46][8792][Default] [console] [HS][Performance] 1233 PERF - Late Loads start
[2021-09-07_10-27-46][8792][Default] [console] [HS][Analytics] analytics.ingest: (Prod) active
[2021-09-07_10-27-46][8792][Default] [console] [HS][Analytics] Ingest :: [e35f57bf-795d-13f9-3068-011c0443e73a] Sending analytics to https://cc-api-data.adobe.io/ingest
[2021-09-07_10-27-46][8792][Default] [console] [HS][Performance] log perf event: time: 9 message: Late Loads
[2021-09-07_10-27-46][8792][Default] [console] [HS][Performance] 1242 PERF - Late Loads done: 9
[2021-09-07_10-27-46][8792][Default] [console] [HS][Performance] log perf event: time: 1242 message: All done
[2021-09-07_10-27-46][8792][Default] [console] [HS][Performance] 1242 PERF - All done
[2021-09-07_10-27-46][8792][Error] [console] [u-1] [getRecents] Error trying to retrieve recents TypeError: a.forEach is not a function
[2021-09-07_10-27-46][8792][Error] [console] [u-1] [getRecents] Error trying to retrieve recents TypeError: a.forEach is not a function
[2021-09-07_10-27-46][8792][Default] [console] [HS][Analytics] Ingest :: [e35f57bf-795d-13f9-3068-011c0443e73a] Success sending 1 events: [{"time":"2021-09-07T10:27:46.662+1000","project":"ccx-start-fm-service","environment":"prod","ingesttype":"dunamis","data":{"event.type":"performance","event.workflow":"Initialize","event.subtype":"component","event.subcategory":"Init","content.status":240,"content.type":"Fetching NGL Profile. Awaiting Response.","event.dts_start":"2021-09-07T00:27:45.667Z","source.name":"CCX-Start","source.version":"4.4.0.52","source.platform":"Windows","source.os_version":"6.2.9200","consumer.platform":"Windows","consumer.os_version":"6.2.9200","event.category":"DESKTOP","env.com.name":"CCX Start","env.com.version":"4.4.0.52","user.service_code":"creativecloud","event.offline":false,"source.client_id":"CCXInAppWelcomeUXP2","consumer.name":"PPRO","consumer.version":"15.4.1","user.service_level":"CS_LVL3","event.context_guid":"c70d422d-df73-4ed7-aec7-8139fe6a018a","event.user_guid":"B57506864FA63A460A490D4C@AdobeID","event.user_agent":"Adobe UXP Runtime","event.language":"en_US","event.session_guid":"8F484CD37C6A448E95CB0ADD18DD34E8","event.guid":"DAF331CBAF0D4E86969D18D55092DBDF","ccxp.hasAccessToken":true,"event.dts_end":"2021-09-07T10:27:46.662+1000"}}]
[2021-09-07_10-27-56][8792][Default] [console] [HS][Analytics] Ingest :: [f31f71e2-5c13-502b-53d3-139c618b814a] Sending analytics to https://cc-api-data.adobe.io/ingest
[2021-09-07_10-27-57][8792][Default] [console] [HS][Analytics] Ingest :: [f31f71e2-5c13-502b-53d3-139c618b814a] Success sending 32 events: [{"time":"2021-09-07T10:27:46.665+1000","project":"ccx-start-fm-service","environment":"prod","ingesttype":"dunamis","data":{"event.type":"performance","event.workflow":"Initialize","event.subtype":"component","event.subcategory":"Init","content.status":258,"content.type":"Fetching Recent Files. Awaiting Response.","event.dts_start":"2021-09-07T00:27:45.685Z","source.name":"CCX-Start","source.version":"4.4.0.52","source.platform":"Windows","source.os_version":"6.2.9200","consumer.platform":"Windows","consumer.os_version":"6.2.9200","event.category":"DESKTOP","env.com.name":"CCX Start","env.com.version":"4.4.0.52","user.service_code":"creativecloud","event.offline":false,"source.client_id":"CCXInAppWelcomeUXP2","consumer.name":"PPRO","consumer.version":"15.4.1","user.service_level":"CS_LVL3","event.context_guid":"c70d422d-df73-4ed7-aec7-8139fe6a018a","event.user_guid":"B57506864FA63A460A490D4C@AdobeID","event.user_agent":"Adobe UXP Runtime","event.language":"en_US","event.session_guid":"8F484CD37C6A448E95CB0ADD18DD34E8","event.guid":"0C51C99A09B64959BAF6EB3BBE9FAA9B","ccxp.hasAccessToken":true,"event.dts_end":"2021-09-07T10:27:46.665+1000"}},{"time":"2021-09-07T10:27:46.665+1000","project":"ccx-start-fm-service","environment":"prod","ingesttype":"dunamis","data":{"event.type":"performance","event.workflow":"Initialize","event.subtype":"component","event.subcategory":"Init","content.status":259,"content.type":"Received NGL Profile.","event.dts_start":"2021-09-07T00:27:45.667Z","source.name":"CCX-Start","source.version":"4.4.0.52","source.platform":"Windows","source.os_version":"6.2.9200","consumer.platform":"Windows","consumer.os_version":"6.2.9200","event.category":"DESKTOP","env.com.name":"CCX Start","env.com.version":"4.4.0.52","user.service_code":"creativecloud","event.offline":false,"source.client_id":"CCXInAppWelcomeUXP2","consumer.name":"PPRO","consumer.version":"15.4.1","user.service_level":"CS_LVL3","event.context_guid":"c70d422d-df73-4ed7-aec7-8139fe6a018a","event.user_guid":"B57506864FA63A460A490D4C@AdobeID","event.user_agent":"Adobe UXP Runtime","event.language":"en_US","event.session_guid":"8F484CD37C6A448E95CB0ADD18DD34E8","event.guid":"A7E2EC86E6BC4694BB280AA374B6BE88","ccxp.hasAccessToken":true,"event.dts_end":"2021-09-07T10:27:46.665+1000"}},{"time":"2021-09-07T10:27:46.665+1000","project":"ccx-start-fm-service","environment":"prod","ingesttype":"dunamis","data":{"event.type":"performance","event.workflow":"Initialize","event.subtype":"component","event.subcategory":"Init","content.status":262,"content.type":"Fetching Home data","event.dts_start":"2021-09-07T00:27:45.689Z","source.name":"CCX-Start","source.version":"4.4.0.52","source.platform":"Windows","source.os_version":"6.2.9200","consumer.platform":"Windows","consumer.os_version":"6.2.9200","event.category":"DESKTOP","env.com.name":"CCX Start","env.com.version":"4.4.0.52","user.service_code":"creativecloud","event.offline":false,"source.client_id":"CCXInAppWelcomeUXP2","consumer.name":"PPRO","consumer.version":"15.4.1","user.service_level":"CS_LVL3","event.context_guid":"c70d422d-df73-4ed7-aec7-8139fe6a018a","event.user_guid":"B57506864FA63A460A490D4C@AdobeID","event.user_agent":"Adobe UXP Runtime","event.language":"en_US","event.session_guid":"8F484CD37C6A448E95CB0ADD18DD34E8","event.guid":"E9F2436D6D304EAD82350C259C144F9F","ccxp.hasAccessToken":true,"event.dts_end":"2021-09-07T10:27:46.665+1000"}},{"time":"2021-09-07T10:27:46.665+1000","project":"ccx-start-fm-service","environment":"prod","ingesttype":"dunamis","data":{"event.type":"performance","event.workflow":"Initialize","event.subtype":"component","event.subcategory":"Init","content.status":263,"content.type":"Fetching Utut data","event.dts_start":"2021-09-07T00:27:45.690Z","source.name":"CCX-Start","source.version":"4.4.0.52","source.platform":"Windows","source.os_version":"6.2.9200","consumer.platform":"Windows","consumer.os_version":"6.2.9200","event.category":"DESKTOP","env.com.name":"CCX 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Report · Sep 24, 2021

Same here, any fixes?

Report · Sep 08, 2021

hello, didi you fix it? Im having the same error

Report · Sep 24, 2021

Can you please share your system info? Like OS and version, CPU, RAM, GPU vRAM, Pr version. Are you using the Beta? Thanks.

Report · Sep 24, 2021

Latest Windows 10 version, RTX 3060, Ryzen 5800X, 32GB ram, all latest drivers. Tried both the latest 2021 version

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Crashing 'Debug Event' - 'Premiere Pro Has Encountered An Error'