Crashing on launch

[JoeBlogs]

Hello,

One of our users is having a problem with launching Premiere Pro, specifically, whenever they open the application they're presented with the 'Loading Premiere', and then it just closes without any error message/error code being returned. 

Weirdly enough, this seems to be related to the user's Windows 10 user profile as I'm able to open it fine when I sign in. I've tried the following:

1. Checked our AV.
2. Removed/Renamed the file that's usually under 'AppData\Roaming\Adobe\Common\Essential Sound'.
3. Downgraded to a version below, v14.3.1 to v14.3.

In regards to point 3

After doing this, the user was getting the following message  'Directory access error. Please make sure your user directory isn't locked.' when attempting to run.

I checked the permissions under Program Files/Adobe and made sure the user had 'Full Control' over each file. However, even after doing this, they were still getting the same message. So, I ruled out downgrading as not an option as there seems to be another issue possibly separate from the one above.

If I could get some assistance on this, it would be greatly appreciated. 

Thanks, 

[Sumeet Kumar Choubey]

Hi there,

We're sorry to hear about this. Have you tried the steps mentioned in this article and checked if it's helping?

Let us know, we're here to help.

Thanks,

Sumeet