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crashing

New Here ,
Jul 27, 2021 Jul 27, 2021

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premiere pro and media encoder crashes when i am trying to export my project

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Crash , Error or problem , Export , Freeze or hang

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Community Expert ,
Jul 28, 2021 Jul 28, 2021

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Delete the Media Cache and Media Cache files:
https://community.adobe.com/t5/premiere-pro/faq-how-to-clear-your-media-cache-in-30-seconds-in-premi...

If that doesn't work,try resetting the preferences:
https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/...

If that doesn't work, try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of panels.
1. Do one of the following:
• Click the Workspace menu icon and select Reset to Saved Layout.
• Choose Window > Workspace > Reset to Saved Layout.
from here:
https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn't work, try Preferences > Audio Hardware and set Input to None.

If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site. If NVIDIA, do a clean install of the latest Studio Driver (NOT the Game Driver)

If that doesn't work, try creating a new project and import the old one into it.

Also, please help us help you:
https://community.adobe.com/t5/premiere-pro/faq-what-information-should-i-provide-when-asking-a-ques...

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Community Expert ,
Jul 28, 2021 Jul 28, 2021

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Are you exporting your sequence directly through Premiere? Or are you sending it to Media Encoder? (I assume you 're sending it to ME).

 

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New Here ,
Jul 28, 2021 Jul 28, 2021

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Actually I've tried both ways and It's still not working

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Community Expert ,
Jul 28, 2021 Jul 28, 2021

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Have you tried resetting Preferences?

 

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New Here ,
Jul 28, 2021 Jul 28, 2021

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Yes I did, I'm letting it run one more time to see if it still crashes

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Community Expert ,
Aug 04, 2021 Aug 04, 2021

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Let us know how you get on. Hopefully, you'll have some good news for us 😉

 

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