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Crashing

New Here ,
May 12, 2021 May 12, 2021

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Every time I open Premiere Pro and try to import a video or copy it over from my file explorer, the application quits. I restart the application, but it continues to crash. Why does this happen? It also happens with Premiere Rush.

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Crash, Error or problem, Import, Performance, User interface or workspaces

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Adobe Community Professional ,
May 12, 2021 May 12, 2021

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It can happen because of many reasons...the best solution would be to contact Adobe support care - https://helpx.adobe.com/contact.html   and they will try to resolve the issue via remote desktop.

However, you can try the following steps - 

1. Go to menu > help > System compatibility report and see if you have any system compatibility issues.

2. Try changing the following - Go to File > Project settings > General > Video Rendering & PlayBack > Change to mercury playback engine Software only.
3. Reset preferences, following this step:

  • Press Alt (Windows) or Option (Mac OS) while launching Premiere Pro. You can release the Alt key or Option key when the splash screen appears.
    To reset preferences and plug-in cache at the same time, hold down Shift-Alt (Windows) or Shift-Option (Mac OS) while the application is starting. Release the Shift-Alt keys or Shift-Option keys when the splash screen appears.

 

 

Vishu Aggarwal
Adobe Certified Instructor, Professional and Expert

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New Here ,
Sep 03, 2021 Sep 03, 2021

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Having the same issue as above.  Did all 3 steps, still crashes when I start to scroll Media Browser.

 

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Adobe Community Professional ,
May 12, 2021 May 12, 2021

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Have you tried resetting Premiere preferences? This often helps.

 

Marek Mularczyk
Adobe Certified Expert and Instructor

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Adobe Employee ,
Sep 03, 2021 Sep 03, 2021

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Hi dorthylola & derekw88368332,

 

Does it happen with a particular file or a particular location? Does it show any crash report?

Let us know.

 

Thanks,

Nishu

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