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Create Transcript Freezes all of Premiere

New Here ,
Apr 15, 2022 Apr 15, 2022

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I updated Premiere yesterday, and now when I try to create captions Premiere freezes on, "Creating auto transcription...    Rendering audio data" every time requiring me to force quit and it doesn't even recognize the error. The standard "Premiere quit unexpectidly, would you like to report the probelm" box never appears and it freezes everything on the computer, meaning you cant minimize Premiere, open, close or opporate any other programs. Making it kinda hard to do my job...

 

I'm working on 2019 MacBook Pro 

Graphics: AMD Radeon Pro 5500M 8 GB

Processor: 2.4 GHz 8-Core Intel Core i9

TOPICS
Crash , Editing , Freeze or hang

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Adobe Employee ,
Apr 19, 2022 Apr 19, 2022

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Hi Corey240612787j9z,

 

Sorry for your issue.

What's the version of Premiere Pro you're using? What are the details of the footage you're working with (format/codec)?

Please try resetting the preferences of Premiere Pro and see if it brings any change: https://community.adobe.com/t5/premiere-pro-discussions/faq-how-to-reset-trash-preferences-in-premie...

Let us know.

 

Thanks,

Nishu

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New Here ,
Aug 17, 2022 Aug 17, 2022

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I tried what you linked but I can't find anything else on the internet that can fix this I don't know what's going on I think I'm just going to uninstall and reinstall Premiere Pro

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