• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Creative Cloud Issues

New Here ,
Mar 20, 2024 Mar 20, 2024

Copy link to clipboard

Copied

Hi,

 

Getting strange issues with creative cloud. 

 

Directory inside users has changed name & now has my unique identifier within the filepath. This has caused issues with premier no longer having access to save/sautosave. 

 

Getting conforming errors while trying to load audio files, this prompt a restart to have the audio play. 

 

Premier pro now has doubled my sequences as there is now an autosave in local c drive & the creative cloud folder.  

 

Anyone else having issues recently? 

 

What's happened here? 

 

Is anyone else having issues with creative cloud? 

 

 

TOPICS
Error or problem , Freeze or hang

Views

48

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Mar 20, 2024 Mar 20, 2024

Copy link to clipboard

Copied

What version of Premiere Pro was the project created in?

Are you using the same version now?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 20, 2024 Mar 20, 2024

Copy link to clipboard

Copied

Same version.  Just woke up this morning to find I couldn't save my project. Then I go to re-open it and find it's doubled them all up? Is this an issue with the creative cloud? also, why did my autosave in c/users/ change with my unique adobe ID within the filepath? this has caused a lot of issues as premier pro can't get access to this directory . 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Mar 20, 2024 Mar 20, 2024

Copy link to clipboard

Copied

LATEST

Delete the Media Cache and Media Cache files:
https://community.adobe.com/t5/premiere-pro/faq-how-to-clear-your-media-cache-in-30-seconds-in-premi...

Try resetting the preferences:
https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/...

If that doesn't work, try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of panels.
1. Do one of the following:
• Click the Workspace menu icon and select Reset to Saved Layout.
• Choose Window > Workspace > Reset to Saved Layout.
from here:
https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn't work, try Preferences > Audio Hardware and set Input to None.

If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site. If NVIDIA, do a clean installation of the latest Studio Driver (NOT the Game Driver).

If that doesn't work, try creating a new project and import the old one into it.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines