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1

Creative Cloud or Premiere pro locked my files

New Here ,
Dec 16, 2024 Dec 16, 2024

After a lot of tries i got Creative Cloud downloaded again and installed premiere pro to do some video editting, however after i did a new problem arose. All the mp4 files i try to open comes with an error message.

Yesterday i had no problem with my files but creative cloud or Premiere pro made this happen. 

WoodenWave_0-1734394292262.png


Anyone know how to fix this (I tried youtube but its just alot of dodgy vids that have bad reviews)

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Error or problem , How to
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correct answers 1 Pinned Reply

Adobe Employee , Dec 18, 2024 Dec 18, 2024

Hi @WoodenWave,

Thanks for the message. Can you try reinstalling Premiere Pro? That may help. Let us know.

 

Thanks,

Kevin

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Adobe Employee ,
Dec 18, 2024 Dec 18, 2024

Hi @WoodenWave,

Thanks for the message. Can you try reinstalling Premiere Pro? That may help. Let us know.

 

Thanks,

Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
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New Here ,
Dec 19, 2024 Dec 19, 2024
LATEST

Hi Kevin

Thank you for responding.

I tried uninstalling Premiere Pro but sadly it did not help.

This is making me think creative cloud itself somehow either locked or made this problem, because i can import and use videos from my files in premiere but if i try to open them myself on my pc that same message comes up. 

Creative Cloud might be preventing me from seeing mp4 & mp3 files i previously had no problem with at all. 
this is very weird

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