CTI - Travada Preview

New Here ,
May 18, 2022 May 18, 2022

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Adobe Premiere Pro Versão 22.4.0 (Build 57)

Estou com um problema onde a versão do PR não responde. 

ao abrir o programa imediatamente apresenta erro e para de responder e fecha.

qdo buscamos instalar a versão de reparo a mesma se mantém estável porem o CTI (agulha) fica parada imóvel e o audio segue em diante e ficamos impossibilitados de fazer qualquer edição.

 

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Adobe Employee ,
May 21, 2022 May 21, 2022

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Hi A4UATRO,

 

We're sorry to hear about this. Let us know the system specifications. Also, are you getting any error codes or messages?

 

Thanks,

Sumeet

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New Here ,
Jun 07, 2022 Jun 07, 2022

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64GB RAM
6 GB VRAM GTX 1660 TI
W10
Ryzen 5

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Adobe Community Professional ,
May 21, 2022 May 21, 2022

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just a heads up, if you're not aware of this feature... You can revert to a previous version of premiere so at least you can back to work...    I also update my clone of my startup drive before doing any updates so I can quickly revert my system to it's previous state...   at least I do that on my macs...  never been able to figure out hot to successfully do that on a windows machineScreen Shot 2022-05-21 at 10.29.50 AM.png

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Adobe Community Professional ,
Jun 07, 2022 Jun 07, 2022

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LATEST

Delete the Media Cache and Media Cache files:
https://community.adobe.com/t5/premiere-pro/faq-how-to-clear-your-media-cache-in-30-seconds-in-premi...

If that doesn't work, try resetting the preferences:
https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/...

If that doesn't work, try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of panels.
1. Do one of the following:
• Click the Workspace menu icon and select Reset to Saved Layout.
• Choose Window > Workspace > Reset to Saved Layout.
from here:
https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn't work, try Preferences > Audio Hardware and set Input to None.

If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site. If NVIDIA, do a clean installation of the latest Studio Driver (NOT the Game Driver)

If that doesn't work, try creating a new project and import the old one into it.

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