Debut pro- Live video appears pixellated

[Chris23819937estn]

Good morning, thank you for any help. 

We use the Debut program to display live images that a movie camera is taking (optometrists wear a piece of equipment on thier head that can let them look in the back of the eye, we have a camera that records that view).

Our problem is that the video is appearing pixellated and grainy, not sure why. The camera is HD 4k, the cords are all top quality, and the video looks good if run through a different program. Any recommendations? Thanks! 

[Richard van den Boogaard]

Can you please include a few screen grabs or a recording of what it is you're experiencing?

Also, please include details of the type of footage.

Could it be that this clip is recorded in a variable framerate? If so, you can use a program like handbrake (www.handbrake.fr) to transcode it to a fixed framerate.

Hope this helps.

[Joost van der Hoeven]

Can you please share your system info? Like OS and version, CPU, RAM, GPU vRAM, Pr version? Thanks. Also a screen grab of your issue will be helpful.

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