Default Keyboard Short cuts are completely missing from Premiere Pro 2024,2025

[Rahul23742193f92u]

Hi

In one of our mac machine we are facing an issue of default keyboard shortcuts not working.

Here asome of the things we tried out:

1.We tried uninstalling and reinstalling the premier app, also upgrading from an earlier version to the latest one.

2. We check the permission for the app seem s also its fine

3. We tried to change the keyboard layout in the system prefences of the machine and then restarting the premier app,bu that also doesnot workout

4. we tried to reset premier app prefences to default. but that is also not working

5.We tried to locate the keyboard shortcut preset files in the directory "Applications/Adobe/Adobe Prmeir Pro 2025/Adobe PrimerPro2025/contents/keyboardshortcuts/en". , but tose files also seems fine.

Please suggeest a solution as soon as possible.

Thanks,

Evolphin  Team

[Rach McIntire]

Hi @Rahul23742193f92u ,

Welcome to the Premiere Pro forums! We are glad to see you here. We need a few more details to try to help with the issue. Please see, How do I write a bug report?

Thanks for submitting your bug report. I hope we can help you soon. Sorry for the frustration! 

Thanks,
Rach

[Malia27244220uc29]

I'm having the same issue. On Mac Sonoma 14.6.1 with M2 chip

[Rach McIntire]

Hi @Malia27244220uc29 ,

Can you please provide a bit more info?  That will help us to reproduce the issue.  

Please see; How do I write a bug report?

Try these workaround suggestions as well.