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Dell XPS i9 with Nivida card and 32 memory, Premier Pro stops and is very slow

New Here ,
Aug 12, 2021 Aug 12, 2021

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I just bought a Dell XPS with the highest of everything to be able to run Premier Pro.

 

The computer freezes up the PP locks up and in general it is not running anywhere near as well as it did on my run of the mill cheap laptop (before it took a deep dive into death) 

 

Any ideas, is it the Nivida drivers, or something else?

TOPICS
Crash, Freeze or hang, Hardware or GPU, Performance

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Adobe Employee ,
Aug 12, 2021 Aug 12, 2021

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Hi wwhopper,

 

Sorry about the poor experience. We can get this checked. Please let us know the version of Premiere Pro, the model of NVIDIA GPU & the specifications of the media files that you are working with (formats/codec, frame rate & frame size). We're here to help, just need more info.

 

Thanks,

Sumeet

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New Here ,
Aug 20, 2021 Aug 20, 2021

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Dell

Processor Intel(R) Core(TM) i9-10885H CPU @ 2.40GHz 2.40 GHz
Installed RAM 32.0 GB (31.8 GB usable)

2TB Storage 1TB SSD
System type 64-bit operating system, x64-based processor
Premier Pro v 15.0

I am using nothing more than basic stuff with it, what ever files the GoPro creates

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Adobe Community Professional ,
Aug 12, 2021 Aug 12, 2021

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What are the complete computer specs, including hard drives (how many, what kind, what is on each, what capacity, and how full)?

If NVIDIA graphics, make sure to use the latest Studio Driver from NVIDIA (NOT the Game Driver).

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New Here ,
Aug 20, 2021 Aug 20, 2021

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Thanks, I believe I did that, but am doing it once again.

 

 

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New Here ,
Aug 20, 2021 Aug 20, 2021

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There may be something else, as the machine chokes up on Chrome and other software. 

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