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Downgrade Project Version - This project could not be loaded, it may be damaged or contain outdated

New Here ,
Jun 26, 2021 Jun 26, 2021

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Are you kidding?! It is EXACTLY relevent to this thread. When I try to downgrade my project, I ALSO end up with an adobe error reading "this project could not be loaded, it may be damagedd or contain outdated elements" 

Maybe as an Adobe rep, what you could do is explain why you charge nearly $700 a year, but do not give us simple solutions to your upgrade FAILURES. Why are we paying so much and then on top of that have to buy $4 apps from randos in the appstore in order to work around your engineer's failures.

This section edited for content and some pretty awful comments were removed: Please do not make threatening remarks to Adobe employees or fellow Adobe users on this forum. Please be a kind human being in these forums. That is all we ask.

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Adobe Community Professional ,
Jun 26, 2021 Jun 26, 2021

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Alright boys and girls, no fighting here. joshs, we're just other users like you... well, we've made more than 2 posts, but similar to you. Things change, newer projects may not work in earlier versions. YMMV, do your best. As M said, this is a thread about a way you can get projects once opened in a newer version, back into a previous version.

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Adobe Community Professional ,
Jun 26, 2021 Jun 26, 2021

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Josh, if you want to send me the project, I'll see if it opens on my system.  You can send me a direct message by clicking on my user name at the top of my post.   And as MyerPj said, most of us here are NOT adobe employees, just other users trying to help...(although sometimes I wonder why) but I understand your frustration.  We've all been there at one time or other.     Also, if I remember correctly, there is a thread here from someone who was able to solve this problem.    If I can't open the project, I'll do some digging and hopefully find the thread.  

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Adobe Community Professional ,
Jun 26, 2021 Jun 26, 2021

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Adobe Community Professional ,
Jun 26, 2021 Jun 26, 2021

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thanks Ann, that's the guy I was thinking of.  

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New Here ,
Jun 26, 2021 Jun 26, 2021

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My bad. I assumed someone called "Adobe Community Professional" on the "Adobe Support Community" was actually affiliated with Adobe. The fact that Adobe doesn't actually have support staff working on these boards is even more infuriating. 

Mod note: Your awful comment was removed. 

I stand by my statement that the original comment about the project could not be loaded error is in the right place. 🙂

 

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Adobe Employee ,
Aug 10, 2021 Aug 10, 2021

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Josh,

Welcome to Adobe forums. These are largely user to user forums. Sorry you didn't know that. We as staff try to pitch in where we can here, but we also have dedicated call and chat for you standing by. See below.

 

When you've got a damaged project, you need to look back into your Auto Save folder and restore the last working version of your project before it got damaged. This happens no matter which NLE you're working on. 

 

Project files do get damaged over time, especially if you save and save over them over new versions. You can prepare for this by keeping a folder of back up project files you can make manually. Many pro editors do this multiple times per day, as the project file is the sum total of all your work. Another rule of thumb is to try to finish the edit on the same version of the software the project was started in. Backwards compatibility is not a strength of any NLE and is not exactly supported except for workarounds.

I had to edit some of your posts as mod here. That kind of language and treatment of fellow editors and staff is at a level that is uncalled for. We are all people here and doing our best. Be kind, if you can.

 

I understand your frustration but Adobe support is available M-F 7AM to 7PM PST. Please use this service if you are ever in need: https://helpx.adobe.com/support.html

Thank You,

Kevin

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Adobe Community Professional ,
Aug 10, 2021 Aug 10, 2021

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Understand, we all get utterly frustrated at times by this app. And any other complex, complicated app also. I've posted a few epic rants 'here' over the years myself. So ... do feel free to rant, but ... also give us the data to be able to try & help. Which is why so many of us are "here".

 

We've been through the grinder, figured out some things, and like to help others going through crud. It's really needed with something like this that so many of us depend on to get projects out the door.

 

Neil

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