Dragging Media From Windows Explorer to Timeline Causes NVIDIA Driver Crash

Participant ,
Oct 29, 2021 Oct 29, 2021

Copy link to clipboard

Copied

Hi! Ever since upgrading to a 3080 Ti graphics card, I've been getting this issue maybe one out of every fifteen or twenty times I drag something from an external app like windows explorer or Chrome, into Premiere, either the project panel or the timeline. The computer will freeze, then both screens go black, and then both screens come back on, but video output is black in Premiere. I have to restart Premiere to fix it. And when I check the event viewer, I always get the same error:

 

"Display driver nvlddmkm stopped responding and has successfully recovered."

 

This only happens in Premiere and has happened in every version since July. I upgraded to Windows 11 and it still happens. I switched to Studio drivers and it happens. I just updated my NVIDIA drivers a couple days ago to 472.39 and it just happened again.

 

2x 4K monitors, 1 @60Hz, 1 @120Hz

AMD Ryzen 3900X

32GB RAM

EVGA XC3 Ultra Geforce 3080 Ti

Windows 11 HOME 21H2 Build 22000.282

 

Thank you!

TOPICS
Crash, Freeze or hang

Views

40

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Oct 29, 2021 Oct 29, 2021

Copy link to clipboard

Copied

LATEST

Hi Daniel,

Sorry about that. Sounds like foler permissions are corrupt. Can you try the following? https://helpx.adobe.com/in/x-productkb/multi/preferences-folder-read-only-error.html

 

Thanks,
Kevin

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines