Dynamic link window missing

[millerscd]

I have searched but not found an answer to this issue. I have the latest updates of Premiere and After Effects CC. When I start a new project in Premiere, I go to Import> Adobe Dynamic Link and nothing happens. The screen is locked and if I click the mouse I hear the bell sound but nothing changes. I have to kill the process in Windows. 

[kulpreet singh]

Hi Millerscd,

When I start a new project in Premiere, I go to Import> Adobe Dynamic Link and nothing happens.

• Do you mean that you click on File > Adobe Dynamic Link > Import After Effects Composition?

The screen is locked and if I click the mouse I hear the bell sound but nothing changes. I have to kill the process in Windows.

• Have you tried this in a new project?
• Create a new project, click on Windows > Workspaces > Reset to Saved Layout & try importing that composition.

Let me know if that helps.

Thanks,

Kulpreet Singh

[millerscd]

• Do you mean that you click on File > Adobe Dynamic Link > Import After Effects Composition?

Yes. After I click on Import After Effects Composition, the screen hangs and nothing happens. I have to Use the Windows Task Manager to kill the Adobe process.

• Have you tried this in a new project?

Yes several times

• Create a new project, click on Windows > Workspaces > Reset to Saved Layout & try importing that composition.

Didn't change anything

[kulpreet singh]

Thanks for the details, Millerscd.

Do you have a secondary display/monitor attached?

If so, try using Dynamic Link keeping your secondary monitor disconnected.

Thanks,

Kulpreet Singh

[millerscd]

When I have Premiere open only on my laptop screen, I have the same problem. After choosing the option, nothing happens and I have to kill the process to escape.

[kulpreet singh · Accepted solution]

Please try these steps:

Close all of the Adobe processes from the Task Manager and go to the following locations:

Location 1: C:\Users\<Username>\AppData\Roaming\Adobe

Location 2: C:\Users\<Username>\Documents\Adobe

In all the locations, rename the 'Adobe' folders to 'OldAdobe'

Launch Premiere, accept the License Agreement and see if it works.

Note: You will lose your customized workspaces and keyboard shortcuts.

Thanks,

Kulpreet Singh

[millerscd]

Thank you. That took care of it.

[kulpreet singh]

You are welcome & thanks for confirming.

[calabazza]

Hi. 

I know this is an old post but I feel like I should give people the real solution to this problem.

I discovered this problem today and couldn't work out why the dynamic link import window was NOT appearing for me.

I used to have multiple monitors attached to my laptop but have recently just been editing on the laptop screen only. 

What is happening is that when you go to FILE > ADOBE DYNAMIC LINK > IMPORT AFTER EFFECTS COMPOSITION the window is in reality appearing but BEHIND the full-screen preview window even though no other monitor is connected.

To fix this just go to EDIT > PREFERENCES > PLAYBACK and uncheck "ENABLE MERCURY PLAYBACK".

I hope this helps others.

Aaron.

[donnam4157957]

it's 2020, still the same bug. The window is somewhere, I can't see it. So I can only press escape, or I am met with the bell sound.

[solsolsolsolsol]

same problem for me on a remote desktop... searched a solution for two hours but nothing fixed this, i feel stucked