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Erro ao Iniciar

Community Beginner ,
Oct 14, 2022 Oct 14, 2022

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Olá, tudo bem?

 

Estou com problema ao iniciar o Premiere Pro, a tela fica travada e ele não abre fica somente na página de carregamento. 

 

Já desinstalei e instalei novamente, atualizei com a correção de problemas seguindo um tutorial da página de ajuda da Adobe, já atualizei e voltei para uma versão anterior e já verifiquei se não era nenhum plug-in que estava impossibilitando o Premiere de abrir porém após tudo isso ele ainda continua com o mesmo erro e não consigo usar. 

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Crash , Error or problem

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correct answers 1 Correct answer

Community Beginner , Oct 25, 2022 Oct 25, 2022

O problema estava relacionado ao anti-vírus AVG. Quando desabilitei ele, o Premiere voltou a funcionar normalmente.

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Community Expert ,
Oct 14, 2022 Oct 14, 2022

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What are the complete computer specs, including hard drives (how many, what kind, what is on each, what capacity, and how full)?

If NVIDIA graphics, make sure to use the latest Studio Driver from NVIDIA (NOT the Game Driver).

Did you use the Cleaner Tool?

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

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Community Beginner ,
Oct 17, 2022 Oct 17, 2022

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Olá!

 

Tentamos usar o Cleaner Tool mas o problema persiste.

 

Pode me dizer como posso ver se estou com a última versão do NVIDIA? 

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Community Beginner ,
Oct 17, 2022 Oct 17, 2022

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Olá!

Essa é a versão do NVIDIA que temos atualmente. 

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Community Expert ,
Oct 17, 2022 Oct 17, 2022

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Download this driver and do a Clean Installation:

NVIDIA Studio Driver - WHQL

Driver Version: 517.40 - Release Date: Tue Sep 20, 2022
 
from here:

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Adobe Employee ,
Oct 18, 2022 Oct 18, 2022

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Hi there!

Sorry about the trouble. Could you try some suggestions mentioned here? https://community.adobe.com/t5/premiere-pro-discussions/faq-how-to-troubleshoot-premiere-pro-crash-a...

 

Let us know how it goes.

Thanks,

Kartika

 

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Community Beginner ,
Oct 25, 2022 Oct 25, 2022

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O problema estava relacionado ao anti-vírus AVG. Quando desabilitei ele, o Premiere voltou a funcionar normalmente.

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