Error code: -1609629695 - Render issues on Mac

[boogie2988]

I've been trying to export this video in Premiere. Originally, I edited it in the Beta version to have access to the AI generative video features. Since then, I've updated my main copy of Premiere and have tried exporting it from there. I still run into this issue. I know the most common fixes are:

- Changing the GPU encoding process (won't work because that panel is greyed out in my settings for some reason)

- Clearing the cache (done it multiple times, don't change anything)

- Changing the export settings (leads to poor quality video)

Do you have any tips? Usually, the content I find on this issue is regarding PC issues. I'm on Mac.

[Kevin-Monahan]

Hello Boogie,

I read your case notes. Thanks for the screenshot. It looks like you've got a problem in your sequence at :35-:53 seconds. Can you inspect that section of the Timeline to see if you have any third party effects or footage that is problematic. Try right-clicking the footage and choose Render and Replace. Replace the section using the ProRes codec. See if that solves your issue. Let us know. Sorry for the problem.

Thanks,
Kevin

[boogie2988]

Thank you! I tried that. Turns out the timestamp is around a part of the timeline that is a still image. I deleted the image and left the audio and it rendered, but another part of the timeline where there was a still image also ran into the same error. I'm going to try to render the image and audio separately and import that new video into the project. Hopefully that fixes the issue.