Error downloading Windows export to iPhone

New Here ,
Feb 11, 2022 Feb 11, 2022

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Hi there, hoping someone can help me.

I'm running Premiere Pro v22.1.2 on a Windows laptop (Windows 10 Enterprise v20H2). The file exports fine and can be shared to other users via Google Drive/Teams no problem. However, whenever I try to download the video file onto my iPhone 11 to then post on Instgram, I get an error "This video could not be saved. Please choose a different video". This only happens when exporting from Windows. When I export the same video from my macbook with the same settings, there is no problems. I have tried exporting to other devices and it still doesn't work (so the problem is not my phone/memory). I have attached a screenshot of my export settings for reference.

 

Hoping someone can shed some light? Thanks in advance. 

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Adobe Community Professional ,
Feb 11, 2022 Feb 11, 2022

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Your settings are all incorrect.

You have set everything to interlaced with non square pixels.

Needs to be progessive with a pixel aspect or 1.0.

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Adobe Community Professional ,
Feb 11, 2022 Feb 11, 2022

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 I recommend reviewing the Instagram video requirements page: https://help.instagram.com/1038071743007909

Be sure to click the "Additional Technnical Details" button.

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