Error in CC Diagnostics dialog box advising to update application that is already installed

[sebrame]

But I'm already on 24.5...

Mod note: I changed the title of your bug report to reflect the actual issue.

[Kevin-Monahan]

Yes, I've seen that before, Steve. Thanks for the screenshot and the information you gave. I'm not sure why it shows that message. As an editor, I would interpret that as "see if reinstalling the application might help." I'd need to ask the devs about it, though. There seems to be a bug in that dialog box. Let's move this post to the bugs forum.

In the meantime, I hope the community can help you solve this issue. What trouble are you having? Let us know. I hope we can help. Sorry for the frustration.

Thanks,
Kevin

[sebrame · Accepted solution]

Thanks Kevin! I just started having Premiere lock up after opening a particular project. I've reset my Preferences and so far that seems to have worked.

[Kevin-Monahan]

Cool! Thanks for letting me know, @sebrame!

Cheers,
Kevin

[Kevin-Monahan]

Sounds like the issue is resolved for now, so I'll move this thread to "Discussions," @sebrame.

Thanks,

Kevin