Error Message : the importer reported generic error

[Eko Wardoyo]

I often find this error message and i don't know what to do. As i remember, this messsage always exist when PP22 does not find some of files on my drive.

When i click OK, the error will display :

Thanks,,,

[Ann Bens]

Corrupt file?

[Eko Wardoyo]

Thanks ann, i'm not sure all of these files are corrupt. My media player can play all of these files.

[Ann Bens]

Thanks ann, i'm not sure all of these files are corrupt. My media player can play all of these files.

By @Eko Wardoyo

Media Player is what it is a player. Premiere is a NLE: big difference.

[Baffy19 · Accepted solution]

This happens. Incorrect compilation of the file is possible. Download the Hand Brake application and draw the problem file there in .MP4. Then open it again in Premiere. Let me know how it goes.

[Eko Wardoyo]

Hi baffy19, after i reconvert mp4, pp22 can detect it. But, how can this happen? Its imposible that all of this file are corrupt?

I'm not sure all of these files are corrupt. all of these files can play on media player.

[Baffy19]

Possibly incorrectly coded (possibly incorrect format, which is not defined by Premiere). Recently, many codecs for reading have been removed from Premiere in order not to load them and get rid of errors. Although in fact, we see a completely different picture and a lack of codecs for reading files.

I'm glad I helped ✌️

[Eko Wardoyo]

Thanks Baffy, i'll try to convert all of these files.

[Baffy19]

✌️

[Manoj2470802577j4]

So what is the answer? How do I fix it?

[Baffy19]

My advice to you: use Media Encoder to add a saved script for social networks (Youtube, Vimeo, etc.) to the file. Select the one you need and apply it to the media added to the queue and additionally adjust the output quality. Click render and your media is ready for full-fledged work in Premiere. Those videos that, at first glance, have the format you need, as in the example of the video above (.MP4), encoding was incorrectly performed in it, which is why Premiere does not read this format. Use my method and everything will be fine.