Error parsing properties list from memory.

[William30287627bubs]

When i start premeire pro i get a message saying Error parsing properties list from memory, the splash screen doesnt show up or anything just this im using 23.4 and windows 11

[Kevin-Monahan]

Hello @William30287627bubs,

I'm not on the product team, I am in support, so I can't address your bug directly. Sorry.

However, I can give the advice to format your bug report in the format indicated in this post: How do I write a bug report?

Use the template and that will help the team investigate the issue more easily.

• Issue - A short description of the problem. 
• Adobe Premiere Pro version number: FAQ: How to find the exact version of Premiere Pro you're using?
• Operating system - Windows or macOS, and which version of those operating systems?
• System Info: CPU, GPU, RAM, HD:

  • CPU

  • GPU and Driver Version

  • RAM

  • Hard Drive (and, if external, how the drive is connected: USB 3, Thunderbolt, etc.).

• Video format: Provide information about the type of video you're using. For example, XAVC-I 4:2:2 10-bit. If you're not sure, let us know what settings you selected on the camera. If you don't have access to the camera, sharing a sample file is useful. 
• Workflow details: Tell us any specific info about the project or sequence. For example, is it a multicam sequence?
• Steps to reproduce - Exact steps, in a numbered list, that are needed to reproduce the problem.  
• Expected result - What should have happened after the last step?
• Actual result -  What did happen after the previous step? 

Thanks,
Kevin

[William30287627bubs]

Ok thanks i have posted a bug report