Error "Motion Graphics Template Media Undefined - File format not supported" after update 2024.6

[Evgeny Lancer]

Hello,

I create Premiere Pro templates that contain .aegraphic files. Previously, when importing such a project into another project, there were no problems, but after the 2024.6 update, many customers began to complain about the "Motion Graphics Template Media Undefined" error when importing.

Note that not all users have this error, including me, I do not have such a problem. That is, apparently, the aegraphic file version is supported, but for some reason not for all users. Are there any ideas that I can advise customers who have encountered this problem?

For now, I recommend that they downgrade to version 2024.5.

[Kevin-Monahan]

Hello @Evgeny Lancer,

Thanks for your message. I moved your post to "discussions." @Theresa Rostek may want to review this one to determine if this is expected behavior for v.24.6.

Cheers,
Kevin