Error receiving synchronous frame - when using colour match in lumetri colour.

New Here ,
May 17, 2021 May 17, 2021

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Trying to synch up colour from different video channels. It usually works fine but for whatever reason I'm getting the error message: Error receiving synchronous frame. 

Any help would be greatly appreciated. 


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Adobe Employee ,
May 25, 2021 May 25, 2021

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Hi there!

Sorry for the issue. Can you let us know your system details (OS, CPU, RAM, GPU)? When exactly are you getting this error in editing?

 

Let us know.

Thanks,

Kartika

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New Here ,
Jun 30, 2021 Jun 30, 2021

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Hi, I have the same problem as the original poster. I get the error, right as I click "Apply match" once I have selected the reference frame. After, the button is stuck at "Analyzing". I have tried with multiple video clips and the problem exists.

 

OS: Windows 10 Education

CPU: i5-7500 CPU @ 3.40GHz

RAM: 8GB

GPU: Nvidia GTX 1050Ti

 

Thanks!

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Adobe Community Professional ,
Jul 01, 2021 Jul 01, 2021

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and please tell us your source properties and sequence settings.  by any chance, are any of your sources from a smartphone or screen recording?  If so, the issue may be clips with variable frame rates.  Here's the shpiel.  Please let us know if this works...


use mediainfo to determine whether your source is variable or constant frame rate

https://mediaarea.net/en/MediaInfo/Download

if it's variable use handbrake to convert to constant frame rate

https://handbrake.fr
and here's a tutorial on how to use handbrake

https://www.youtube.com/watch?time_continue=34&v=xlvxgVREX-Y

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New Here ,
Sep 08, 2021 Sep 08, 2021

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I finally solved it! 

You need to NEST each clip before applying the color match. This will stop the infinite "analyzing " and you can actually apply the color match.

Def a bug in the software. It has something to do with the program unable to find the start and end points of the clips. 

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