Error retrieving frames issues

New Here ,
May 03, 2022 May 03, 2022

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I have for the last two weeks experienced a lot of issues with Premiere Pro. After a couple of minutes, I will get bombarded with messages about Error retrieving frames issues and also Frame Substitution issues. I spent 3 days now searching the internet to find the issue without any progress. 

 

First of all, I have updated my Premiere Pro and also tried the older versions without any progress. I also running the newest update of macOS Monterey 12.3.1 on my new MacBook Pro 2021 16 Memory.

 

Things I have tried: 

using the intel version of premiere

- I have tried checking and unchecking every combo of "enable hardware accelerated decoding" and "enable prores hardware accelerated encoding" in the media preferences.

- Tried older versions of the program.

- Render the whole selection.

 

I'm running out of patience and this is my last shot. I have to convert to a new video editing if I can't get Premiere Pro to work Because it has caused me a lot of issues with clients and a broken workflow. Even with proxies and no fx's on...

 

Screenshot 2022-05-02 at 23.34.13.png 

Screenshot 2022-05-03 at 09.48.05.png

Screenshot 2022-05-03 at 10.00.17.pngScreenshot 2022-05-03 at 10.00.40.pngScreenshot 2022-05-03 at 10.01.48.pngScreenshot 2022-05-03 at 10.03.11.pngScreenshot 2022-05-03 at 10.05.33.png

 

TOPICS
Error or problem , Freeze or hang , Hardware or GPU , Performance

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Explorer ,
May 03, 2022 May 03, 2022

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I had this issue this morning - thankfully with a simple project. I hacked a fix by sending the original media through HandBrake, converting it to Vimeo YouTube 720 30p. The original media was in 28.56 variable frame rate downloaded from Facebook. 

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Adobe Community Professional ,
May 03, 2022 May 03, 2022

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More important here is the type of footage you have and the location (external USB drive? internal SSD?) I generally get frame substitutions when my drive can't keep up with the requirements of the footage.

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New Here ,
May 04, 2022 May 04, 2022

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Yes, it's an external hard drive with a lot of space left. The footage is from a Canon C70. 

 

An important thing to clarify is that there have been no issues 3 weeks back. Same kind of footage from the same camera, same computer, same hard disk.

 

Screenshot 2022-05-04 at 10.17.18.pngScreenshot 2022-05-04 at 10.02.42.png

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Adobe Community Professional ,
May 03, 2022 May 03, 2022

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Also check available HDD or SSD space. That can sometimes trigger the error.

Sidebar: Thank you, Thomas, for posting those screenshots. There's a lot of useful information there that often has to be asked for over and over again. We as a community appreciate your effort to provide as much info as possible.

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New Here ,
May 04, 2022 May 04, 2022

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Hi Jeff

 

Thank's.

 

Space is not the issue as you can see in my response to the other Jeff.

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