Essential Graphics Panel Freezing

[Nishant321go]

Hey everyone,

I’ve been having a frustrating issue with Premiere Pro lately. Every time I open the Essential Graphics panel, the tab turns into a white screen and freezes the entire program for about 2-3 minutes before I can use anything again.

Here’s what I’ve tried so far:

• Reset all settings
• Deleted all media cache and plugins
• Reinstalled Premiere Pro
• Reinstalled all my GPU drivers
• Finally reinstalled the entire operating system

Despite all of this, the issue is still there on the recent versions of Premiere Pro. I’ve noticed Essential Graphics works fine on version 24.0, but anything newer causes the same freezing.

My system specs are:

• CPU: 7900X3D
• RAM: 32GB DDR5
• GPU: 4060Ti 8GB
• OS: Windows 11

Has anyone experienced this or know what could be causing it?

Any suggestions would be greatly appreciated!

Thanks!

[Kevin-Monahan]

Hello @Nishant321go,

Thanks for the bug report. Thanks for the information. I'm Kevin from support, a moderator here.

I have a quick question: what kind of media are you editing?  See, How do I write a bug report?

As far as troubleshooting goes, I'd try a clean installation of the latest studio driver (not the studio driver) for your GPU. Let me know if that helps this condiditon. I hope the team responds soon. Sorry for the hassle.

Thanks,
Kevin

[Nishant321go]

Hey @Kevin-Monahan 
Thanks for replying!

Let me give you some context, I recently upgraded my processor, motherboard, and RAM, but kept the same hard drives & nvme/ssds. Before the hardware upgrade, I didn't experience this issue. I thought doing a clean Windows install after such a major hardware change would resolve everything, but the problem is still there. Oddly enough, the issue doesn't happen with version 24.0, which might be due to its different .mogrt layout?? but I'm not sure.

I've reinstalled the GPU drivers and even tried the studio drivers, but the problem persists.
The issue isn't related to the media itself because even when I create a new project without importing any media,
opening the Essential Graphics panel causes the same problem: the app freezes for 2-3 minutes before working again. This is really inconvenient because I frequently switch workspace modes and open/close these tabs.

[Kevin-Monahan]

Thanks for the reply. @Nishant321go. Yes, that is odd behavior. Are you in an enterprise or EDU environment by any chance? If so, I found a related issue I just filed a bug on. Let me know the answer to that question. I'll do my best to get an answer for you.

Cheers,
Kevin

[Nishant321go]

Hey! @Kevin-Monahan Sorry for the late reply but I actually work from home.

So, essentially i had to go back to the 24.0.0 version where the graphics panel was different. 
But now after the release of version 25, I was hoping it'll be all fixed but nope! the issue remains...
when i open the Graphics panel it freezes like this for about 3 minutes and only works after that.
It's really inconvenient while working on deadlines. 
I'm so confused honeslty! like what could be causing this...

[Kevin-Monahan]

Hey there, @Nishant321go,

Thanks for the reply. I appreciate your screenshot and added information. I hope an engineer will respond. In the meantime, could you contact us here? The chat pod is on the lower right. Ask the agent for the "video queue" and allow them to take control over your computer so they can troubleshoot one-on-one with you. I hope that helps. Let us know what happens.

Thanks,
Kevin