Essential graphics stuck loading

[leahannemedia]

Hello, thanks in advance for your time. My essential graphics Adobe Stock panel shows stuck on loading when I try to license new stock. It does let me license adobe stock on the website and auto-updates in Premiere. However, I can't license new stock within Premiere. Here's what it looks like:

[Kevin-Monahan]

Hi @leahannemedia, 

I read your bug report. Thanks for the screenshot. Good job there! This issue may be related to your Premiere Pro licensing. Are you in an educational environment or working at a large company? That may hold the key. Let the community know, so we can help.

Have a great weekend!

Thanks,
Kevin

[leahannemedia]

Hi Kevin,

Thanks for reaching out about my issue. I am not using a computer from an educational environment nor am I working at a large company. This issue just started happening after I updated to the latest Premiere. However, Adobe Stock allows me to license at stock.adobe.com and immediately updates in Premiere.

Thanks for the help,

Leah

[Kevin-Monahan]

That's pretty weird, Leah. Which version of Premiere Pro is this?