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Even though Premiere Pro is open in the dock, it does not appear on my screen

New Here ,
Jan 31, 2024 Jan 31, 2024

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Immediate Aid!!!
On January 30, 2024, I made 3 edits and closed Premiere Pro. 2 hours passed and I opened it again, but this time it did not appear on my screen. The application that appeared open on the dock never appeared on my screen. I tried to open my old edit, but the same problem occurred again. My Creative Cloud desktop application was taking too long to open, so it gave me a "get help" warning. It somehow opened, but this time it showed that I did not download any of my applications such as Premiere pro, Audition, Photoshop, After E., Lightroom etc. My Macbook is up to date. Creative cloud and all its applications are up to date. But this problem, which I have been experiencing only in Premiere pro since yesterday, has not been fixed in any way. Even though I deleted and reinstalled both the applications and Creative Cloud twice. I urgently need help on this issue because I have 57 edits of 3 hours to finish within 1 month...

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correct answers 1 Pinned Reply

Adobe Employee , Jan 31, 2024 Jan 31, 2024

Hello Duygu,

You say PPro never appeared on screen; did the application appear in the menu bar? Does it appear to be launched, in the Dock (or system tray)?

Confirming: ALL other Creative Cloud apps open correctly, except PPro?

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Adobe Employee ,
Jan 31, 2024 Jan 31, 2024

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Hello Duygu,

You say PPro never appeared on screen; did the application appear in the menu bar? Does it appear to be launched, in the Dock (or system tray)?

Confirming: ALL other Creative Cloud apps open correctly, except PPro?

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Adobe Employee ,
Jun 17, 2024 Jun 17, 2024

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Hi @Duygu0101,

Thanks for the message. It’s been a long time since you filed this bug. Are you still having this issue? If so, can you provide the info the product team member requested?

 

I'll move your post to the Discussions board while we await your information.

 

Thanks,


Kevin

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