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Export as MP4, but no media player plays the file

New Here ,
Sep 11, 2022 Sep 11, 2022

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I've used Premiere Pro for years, and I've never changed the export settings. Always H264 at YouTube Full HD.

default4ec7yrdatfkt_0-1662915217967.png

But today, for the first time ever, aftedr exporting, no media player will play the file. It tells me "Choose something else to play. This item is in a format we don't support. 0xc00d36b4"

default4ec7yrdatfkt_2-1662915306587.png

Now, I've searched the internet about this code, it says you have to download a codec, but the file is mp4, and every player I have, I've used many times over and never had this issue until today. I checked and made sure I am up to date

default4ec7yrdatfkt_3-1662915389539.png

 

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Windows is also up to date 

default4ec7yrdatfkt_5-1662915472056.png

And of course, system specs

default4ec7yrdatfkt_6-1662915515246.png

 

Any help to get this back to working properly would be so appreciated. Customer service chat support left me without even a greeting TWO TIMES, even after I see that the agent has been connected - 10 plus minutes later, nothing. Hopefully the community will be able to help ♥

TOPICS
Error or problem , Export , Formats

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Community Expert ,
Sep 11, 2022 Sep 11, 2022

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Could you run the file through MediaInfo and give us a screenshot of the tree view.

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