Export error - 1 clip out of 15 freeze in exported file

[Ritta Rossi]

Hi, I'm making a project with about 15 clips. Mixed DJI drone clips and canon video clips.

The video is about 50 seconds long. When I export ONE of the clip will freeze in the video and just show a still photo. I have tried to change to clip to another clip (3-4 times). I have restartet Premiere Pro. I have tried to make another project and copied my files over in the new project. 

I get no error from Premiere Pro. 

Same error every time. I know the easiest solution is to change software to DaVinci or Final Cut lige everyone else, but I'm gonna do that next year, so I wont be having all those problems in the future, thanks.

So what to do now?

[Kevin-Monahan]

Hi, Ritta,

Are you still having trouble with this issue? If so, can you provide a sample clip?

Thanks,
Kevin

[R Neil Haugen]

DJI pushes the bounds of H.264/5 capture/writing way out to the edges of possible. Yea, it keeps the file size down on the device while shooting, but it makes for heckacious media to edit from. Some of the nastiest long-GOP media around.

So ... try transcoding that file to ProRes or Cineform or DNx ... which will work beatifully.

I work for/with/teach pro colorists, who all have MASSIVE machines ... and they hate getting any H.264 media as part of a job ... but especially loathe the DJI. And simply transcode it all on receipt, they don't even load it into Resolve or Baselight, whichever they're using for grading.

Neil

[Phillip Harvey]

Can confirm on my side. Never worked with DJI footage in my entire career that didn't have some kind of issue, and it has only gotten worse since they've moved into using HEVC. Not uncommon to see these posts regarding issues with the exported video. It's pretty much always worth transcoding ahead of using that stuff.