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Export error ends up in a glitchy vid

Community Beginner ,
Feb 26, 2024 Feb 26, 2024

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Ive been he whole day trying to export a video and its ending alqways like this...

Ral3565553261zn_0-1708972881192.png

 

 


im using the version 23.6.2 
exporting in H.264 bitrate +20, in 1080*1920.
its using hardware aceleration with and nvidia *(4gb)

First i was trying to export it in premiere, when it didnt work i tried to sen to Media encoder and it ended up the same way, then I tried to send it to after effects with the adobe dynamic link or just importing the timeline and it didnt work either.

when I thought it was a problem with the Project I tried using and older project and it ended up the SAME WAY.

i uninstall and reinstall the three programs several times, using diferent versions below and none of this have helped.

Anyone with the same problem? or that knows whats going on?

TOPICS
Crash , Error or problem , Export , Hardware or GPU

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correct answers 2 Correct answers

Explorer , Feb 26, 2024 Feb 26, 2024

Hola amigo, ese problema por ahora lo solucionas de la siguiente manera: cambias el formato H.264 a HEVC H.265

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Adobe Employee , Feb 27, 2024 Feb 27, 2024

Thanks, @xTivux, for your advice. I marked your answer as the correct one. I'll add mine, too.

 

Hello @Raúl3565553261zn,

Thanks for the notes. I heard that the latest NVIDIA driver is not handling H.264 exports very well, so yes, HEVC will work, as will rolling back the GPU driver or choosing Software Encoding for your export. I hope this advice helps you. Please report back if it does.

 

Thanks,
Kevin

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Explorer ,
Feb 26, 2024 Feb 26, 2024

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Hola amigo, ese problema por ahora lo solucionas de la siguiente manera: cambias el formato H.264 a HEVC H.265

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Community Beginner ,
Feb 26, 2024 Feb 26, 2024

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eso quiere decir que es un problema general de adobe y el h264?

 

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Community Beginner ,
Feb 26, 2024 Feb 26, 2024

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por que el problema es que el reporudctor de windows por ejemplo no reproduce el H265, VLC si pero este y otros reproductores no reproducen el codec

 

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Explorer ,
Feb 27, 2024 Feb 27, 2024

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en ese caso deberias de instalar la extensión de h.265 para que tu windows lo pueda reproducir, la otra solucion que vi es que instale una versión anterior de los drivers de nvidia de mi placa (esa opción no la probé).

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Adobe Employee ,
Feb 27, 2024 Feb 27, 2024

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Thanks, @xTivux, for your advice. I marked your answer as the correct one. I'll add mine, too.

 

Hello @Raúl3565553261zn,

Thanks for the notes. I heard that the latest NVIDIA driver is not handling H.264 exports very well, so yes, HEVC will work, as will rolling back the GPU driver or choosing Software Encoding for your export. I hope this advice helps you. Please report back if it does.

 

Thanks,
Kevin

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Community Beginner ,
Mar 07, 2024 Mar 07, 2024

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so its and nvidia issue, and will just have to wait until they fix it I guess?

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Adobe Employee ,
Mar 29, 2024 Mar 29, 2024

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Hi @Raúl3565553261zn,

Sorry for the problem. Many customers have reported similar issues with the recent Nvidia drivers. Nvidia released a hotfix driver to fix issues related to corrupted video with NVENC encode.


Please update to the latet drivers and let us know if this export problem gets fixed. 
Nvidia latest driver 551.86: https://www.nvidia.com/Download/driverResults.aspx/223498/en-us/
Nvidia hotfix driver 551.68: https://nvidia.custhelp.com/app/answers/detail/a_id/5525

If this doesn't solves the problem, you can always use Software Encoding in the Export window as a workaround for the time being.

Moreover, please let us know the Nvidia card/driver version you are using so we can try to replicate the prolem in-house in case the driver update doesn't fix it.

Thanks,
Mayjain

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