Export impossible depuis mac

New Here ,
Jun 24, 2022 Jun 24, 2022

Copy link to clipboard

Copied

Depuis quelques temps, il nous est impossible d'exporter des vidéos depuis premiere pro et after effect. 
Le rendu semble se faire correctement, le fichier exporté fait la durée normale mais l'image freeze à un moment à l'export.

Nous avons essayé sur tous les macbooks pros de l'agence qui tournent sur différentes version de l'OS, différentes versions de premiere et sont de génération différentes mais le résultat est toujours le même : export KO. 

En revanche, l'export fonctionne très bien depuis des iMacs plus anciens.

 

Avez-vous des pistes pour résoudre ce bug ? 

 

Merci d'avance

TOPICS
Export

Views

55

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jun 25, 2022 Jun 25, 2022

Copy link to clipboard

Copied

What version of Premiere Pro?

Which Mac models and MacOS versions?

What is the format you're trying to export to?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 27, 2022 Jun 27, 2022

Copy link to clipboard

Copied

Macbook Pro 16 inches 2019

2,6ghz Intel core i7 6 hearts

 

Os Big Sur 11.2.2

 

PremierePro 22.5

 

Export to mp4 and .mov

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jun 28, 2022 Jun 28, 2022

Copy link to clipboard

Copied

LATEST

Thank you. As Joost states below too it woud be good to know what codecs are in your footage.

In the meantime, try a smart render: set the sequence PREVIEW codec to ProRes 422. Render the entire timeline until you see an unbroken green bar acorss the top. Then Export and check "Match Sequence Settings" and "Use Previews". The initial preview redner will take a while but the export will be very fast.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jun 27, 2022 Jun 27, 2022

Copy link to clipboard

Copied

Thanks for the system inof. Also a screen grab of your issue will be helpful.

What type of footage is in your sequence, what are your sequence settings and what export setting are you using?


FAQ: What information should I provide when asking a question on this forum?
https://community.adobe.com/t5/premiere-pro-discussions/faq-what-information-should-i-provide-when-a...

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines