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Export video issue. Video can't play.

New Here ,
Nov 10, 2021 Nov 10, 2021

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I have Premiere Pro 2020 and have been creating and exporting tp you tube for several months. On occasion my videos will not save correctly and therefore I cannot download to you tube.  I just created avideo twice and the same result.  When I click on my video in my documents it says:  Can't play.  This file isn't playable.  That might be because the file type is unsupported , file extension is incorrect, or the file is corrupt.  I am stumpted.

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Adobe Employee ,
Nov 11, 2021 Nov 11, 2021

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Hi Russell5C94!

Sorry about the trouble. Can you share the following information?

  • What are your system details (OS, CPU, RAM, GPU)?
  • Can you share your export settings?
  • What's the source of the media files?

 

Let us know.

Thanks.

Kartika

 

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