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Export Video Problem, AdobeInstalledCodecsTier

Community Beginner ,
Nov 23, 2021 Nov 23, 2021

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Hello!I have problem with video export,when i try to export video i got message what Unable to install:C:\Users\Public\Documents\AdobeInstalledCodecsTier2\3.0\mc_enc_hevc_dll.
And programm hang stops and i cant do nothing..
Why its happend and how i can decide that problem?
I bought Adobe Premiere 1 day ago .

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Export, Freeze or hang

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Adobe Community Professional ,
Nov 23, 2021 Nov 23, 2021

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Hello

- Go to the location "C:\Users\Public\Documents\"

- Right click on the folder "AdobeInstalledCodecs" and select "Properties"

- Go to tab "Security"

- Modify Groups by adding the group "Everyone" and setting it to full control.

- Restart adobe and try again

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Community Beginner ,
Nov 23, 2021 Nov 23, 2021

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Anyway that problem i have i try to do what u said!
But for Owner Creator i not working when i try to set Allow or maybe i do something wrong?
And i have question that folder AdobeInstalledCodecs must be empty or should be some files there?
I attach screenshots with that message

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Community Beginner ,
Nov 23, 2021 Nov 23, 2021

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 that folder Users\Public\Documents\AdobeInstalledCodecsTier2\3.0 i have empty.. There should be that file mc_enc_hevc.dll and where i can download that files?

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