Export window doesn't open after installing HAP codec

[Florian268598194fzs]

Hello everybody,

i've installed the HAP encoder for Premiere Pro https://github.com/disguise-one/hap-encoder-adobe-cc/blob/master/doc/user_guide/README.md

and tried to export a file but i got an error message (don't remember which). After that i wanted to try it again but since then the export window isn't opening anymore. Not possible over File-> Export and also not possible via the "Export" Button in the left corner. Nothing happens. 

I assmue that it has to do with the installation of the codec but i dont know how to uninstall it. I get no search results when searching for HAP. 

I have restarted the computer and Premiere and also reinstalled it (before it was 2022 now it is 2023) but nothing changed.

What can i do?

Thanks for your help

Best,

flo

[R Neil Haugen]

At this point, I would uninstall Premiere from the CC Desktop app controls, reboot, reinstall and see if that works.

Neil

[Florian268598194fzs]

Hey Neil,

thanks for you answer. Like i wrote - i already did that. Nothing changed.

BTW: Forgot to mention that i'm on mac.

Is there any possibility to uninstall codecs?

[Ann Bens]

Perhaps not compatible with newer versions of CC.

[Florian268598194fzs]

Yes - could be. Would be no problem - would use another program for the convertion. But from now on i can only send it to after effects and render it from there what is really annoying. Any idea how i can reset the render engnine?