• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers

Export window doesn't open after installing HAP codec

New Here ,
Oct 29, 2022 Oct 29, 2022

Copy link to clipboard

Copied

Hello everybody,

 

i've installed the HAP encoder for Premiere Pro https://github.com/disguise-one/hap-encoder-adobe-cc/blob/master/doc/user_guide/README.md

and tried to export a file but i got an error message (don't remember which). After that i wanted to try it again but since then the export window isn't opening anymore. Not possible over File-> Export and also not possible via the "Export" Button in the left corner. Nothing happens. 

 

I assmue that it has to do with the installation of the codec but i dont know how to uninstall it. I get no search results when searching for HAP. 

 

I have restarted the computer and Premiere and also reinstalled it (before it was 2022 now it is 2023) but nothing changed.

 

What can i do?


Thanks for your help

 

Best,

flo

TOPICS
Export

Views

65

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 29, 2022 Oct 29, 2022

Copy link to clipboard

Copied

At this point, I would uninstall Premiere from the CC Desktop app controls, reboot, reinstall and see if that works.

 

Neil

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 29, 2022 Oct 29, 2022

Copy link to clipboard

Copied

Hey Neil,

 

thanks for you answer. Like i wrote - i already did that. Nothing changed.

 

BTW: Forgot to mention that i'm on mac.

 

Is there any possibility to uninstall codecs?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 29, 2022 Oct 29, 2022

Copy link to clipboard

Copied

Perhaps not compatible with newer versions of CC.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 29, 2022 Oct 29, 2022

Copy link to clipboard

Copied

LATEST

Yes - could be. Would be no problem - would use another program for the convertion. But from now on i can only send it to after effects and render it from there what is really annoying. Any idea how i can reset the render engnine?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines