Exported video is different from laptop to phone

New Here ,
Apr 09, 2022 Apr 09, 2022

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Hi guys, 

So I've recently come across an issue where I'm editing short videos (3/4 mins) with a MP3 file and all seems fine and I edit it to the sound as I would like it. 

Once I export it and send it to my phone the audio/video is out ever so slightly.

I've even sent it to a colleague of mine and he said the project file I sent was ever so slightly out too. 

 

So I'm assuming there is something not right with my laptop or software? 

 

Even once I've exported it and play it back on the laptop it seems to be playback fine (which clearly means the laptop isn't doing something right).

 

Any suggestions on what I can do or anyone had similar experiences?

 

Thanks!

 

 

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Error or problem , Export

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Adobe Employee ,
Apr 10, 2022 Apr 10, 2022

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Hi there,

 

We're sorry to hear about this. Is this happening while working with any specific mp3 file or with all of them? Have you tried importing the exported media in Premiere Pro & checked if it's playing properly? Also, let us know the export settings that you have used.

 

Thanks,

Sumeet

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New Here ,
Apr 10, 2022 Apr 10, 2022

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Hi, it seems to happen with all files - but this doesn't seem to be an issue on a different laptop? Could there be an issue on the laptop drivers etc. rather than software?

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Adobe Community Professional ,
Apr 10, 2022 Apr 10, 2022

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Convert mp3 to wave first.

Make sure footage is of constant framerate instead of variable framerate.

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New Here ,
Apr 10, 2022 Apr 10, 2022

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I will try converting to wav and see how I get on! Thanks

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