Copy link to clipboard
Copied
I've exported tons of video from this PC with no issues. It all of a sudden will not export a project. It instead shuts down my pc during the process. I'm not sure what the log is telling me. Please help.
Ryzen 9 processor, 32gb's Ram, NVIDIA GeForce RTX 3070 GPU
GPU is not overheating 60c upon shutdown.
Premiere Pro log:
[2022-08-17_17-00-56][9544][Warn] [general] We are going to deprecate hostInfo access soon. Please use HostInfoController instead.
[2022-08-17_17-00-56][9544][Warn] [general] We are going to deprecate hostInfo access soon. Please use HostInfoController instead.
[2022-08-17_17-00-56][9544][Warn] [general] We are going to deprecate hostInfo access soon. Please use HostInfoController instead.
[2022-08-17_17-00-56][9544][Info] [general] UXP will use the WebView2 runtime in the system as no WebView2 runtime path is provided by the host.
[2022-08-17_17-00-57][9544][Error] [general] Plugin com.adobe.ccx.start : Expected 'host.app' to be premierepro
[2022-08-17_17-00-57][9544][Error] [general] Plugin com.adobe.dva.cloudmedia.storagemenu : Expected a width for the plugin icon
[2022-08-17_17-00-57][9544][Error] [general] Plugin com.adobe.dva.export.queue : Expected a width for the plugin icon
[2022-08-17_17-00-57][9544][Error] [general] Plugin com.adobe.dva.export.settings : Expected a width for the plugin icon
[2022-08-17_17-00-57][9544][Error] [general] Plugin com.adobe.dva.export.settings : Expected the attribute 'app' in host
[2022-08-17_17-00-57][9544][Error] [general] Plugin com.adobe.dva.export.settings : Expected 'host.app' to be premierepro
[2022-08-17_17-00-57][9544][Error] [general] Plugin com.adobe.dva.uxp.importer : Expected a width for the plugin icon
[2022-08-17_17-00-57][9544][Error] [general] Plugin com.adobe.dva.preset.manager : Expected a width for the plugin icon
[2022-08-17_17-00-58][9544][Error] [general] Plugin com.adobe.ccx.start : Expected 'host.app' to be premierepro
[2022-08-17_17-00-58][9544][Error] [general] Plugin com.adobe.ccx.start : Expected 'host.app' to be premierepro
[2022-08-17_17-00-58][9544][Error] [general] Plugin com.adobe.ccx.start : Expected 'host.app' to be premierepro
[2022-08-17_17-00-58][9544][Error] [general] Plugin com.adobe.ccx.start : Expected 'host.app' to be premierepro
[2022-08-17_17-00-58][9544][Error] [general] Plugin com.adobe.ccx.start : Expected 'host.app' to be premierepro
[2022-08-17_17-00-58][9544][Error] [general] Plugin com.adobe.ccx.start : Expected 'host.app' to be premierepro
[2022-08-17_17-00-58][9544][Error] [general] Plugin com.adobe.ccx.start : Expected 'host.app' to be premierepro
[2022-08-17_17-00-58][9544][Error] [general] Plugin com.adobe.ccx.start : Expected 'host.app' to be premierepro
[2022-08-17_17-00-58][9544][Warn] [general] We are going to deprecate HostInfo API soon, please use HostApi instead.
[2022-08-17_17-00-58][9544][Info] [general] Debugger enabled for runtime group FirstParty on port: 9222 breakOnStart: no
[2022-08-17_17-00-58][9544][Warn] [general] We are going to deprecate HostInfo API soon, please use HostApi instead.
[2022-08-17_17-00-58][9544][Warn] [general] Please call HostInfoController::instance()->initialize() when the app is initializing.
[2022-08-17_17-00-58][7736][Warn] [general] We are going to deprecate HostInfo API soon, please use HostApi instead.
[2022-08-17_17-00-58][7736][Warn] [general] We are going to deprecate HostInfo API soon, please use HostApi instead.
[2022-08-17_17-00-58][7736][Warn] [console] SAM JS Bindings Error
The host app must meet the following requirements to be compatible with the SAM JS bindings:
1. The host app must be built with SAMv2's C++ library.
2. The host app must provide the ACPLModel global object via SEAL
Visit https://git.corp.adobe.com/torq/acpl-model/blob/main/README.md for more info
[2022-08-17_17-00-58][7736][Info] [console] [acpl-model-uxp-types] Constructing mock ACPLModel for unit tests. Some web clients may see this message if a component imports SAM dependencies, which is not harmful.
[2022-08-17_17-00-58][7736][Default] [console] [HS][Performance] 455 PERF - Start Screen Init start
[2022-08-17_17-00-58][7736][Default] [console] CCX Start v5.11.0.25
[2022-08-17_17-00-58][7736][Default] [console] [HS][Performance] 456 PERF - Sophia Init start
[2022-08-17_17-00-58][7736][Default] [console] [HS][Performance] 459 PERF - Ututs Init start
[2022-08-17_17-00-58][7736][Default] [console] [HS][Performance] 459 PERF - IMS Init start
[2022-08-17_17-00-58][7736][Default] [console] [HS][Performance] 460 PERF - IMS.updateUserProfile start
[2022-08-17_17-00-58][7736][Default] [console] [HS][Performance] log perf event: time: 460 message: Fetching NGL Profile. Awaiting Response.
[2022-08-17_17-00-58][7736][Default] [console] [HS][Performance] 460 PERF - Fetching NGL Profile. Awaiting Response.
[2022-08-17_17-00-58][7736][Default] [console] [HS][Performance] 461 PERF - Locale Init start
[2022-08-17_17-00-59][7736][Default] [console] [HS][Performance] 489 PERF - MainStore Init start
[2022-08-17_17-00-59][7736][Info] [console] [HS][MainStore] self.launchCount 51
[2022-08-17_17-00-59][7736][Default] [console] [HS][Performance] 502 PERF - Platform init start
[2022-08-17_17-00-59][7736][Default] [console] [HS][Performance] 503 PERF - Shared Settings Init start
[2022-08-17_17-00-59][7736][Default] [console] [HS][Performance] log perf event: time: 508 message: Fetching Recent Files. Awaiting Response.
[2022-08-17_17-00-59][7736][Default] [console] [HS][Performance] 508 PERF - Fetching Recent Files. Awaiting Response.
[2022-08-17_17-00-59][7736][Default] [console] [HS][Performance] log perf event: time: 509 message: Received NGL Profile.
[2022-08-17_17-00-59][7736][Default] [console] [HS][Performance] 509 PERF - Received NGL Profile.
[2022-08-17_17-00-59][7736][Default] [console] [HS][Performance] log perf event: time: 514 message: Fetching Home data
[2022-08-17_17-00-59][7736][Default] [console] [HS][Performance] 514 PERF - Fetching Home data
[2022-08-17_17-00-59][7736][Default] [console] [HS][SophiaBase] Calling CCX Process for Home data.
[2022-08-17_17-00-59][7736][Default] [console] [HS][Performance] log perf event: time: 515 message: Fetching Utut data
[2022-08-17_17-00-59][7736][Default] [console] [HS][Performance] 515 PERF - Fetching Utut data
[2022-08-17_17-00-59][7736][Default] [console] [HS][SophiaBase] Calling CCX Process for Utut data.
[2022-08-17_17-00-59][7736][Default] [console] [HS][SharedSettings] Making Settings Request
[2022-08-17_17-00-59][7736][Default] [console] [HS][Performance] log perf event: time: 57 message: IMS.updateUserProfile
[2022-08-17_17-00-59][7736][Default] [console] [HS][Performance] 517 PERF - IMS.updateUserProfile done: 57
[2022-08-17_17-00-59][7736][Default] [console] [HS][Performance] log perf event: time: 14 message: Shared Settings Init
[2022-08-17_17-00-59][7736][Default] [console] [HS][Performance] 517 PERF - Shared Settings Init done: 14
[2022-08-17_17-00-59][7736][Default] [console] [HS][Performance] log perf event: time: 28 message: MainStore Init
[2022-08-17_17-00-59][7736][Default] [console] [HS][Performance] 517 PERF - MainStore Init done: 28
[2022-08-17_17-00-59][7736][Default] [console] [HS][Performance] 517 PERF - IMS.updateAccessToken start
[2022-08-17_17-00-59][7736][Warn] [console] [CDO] @CCX/ccx-cdo/Stylesheets.ts | @CCX/ccx-cdo/theme/Core.css |
@CCX/ccx-cdo/theme/CCXHomeScreen/Themes.css will soon be deprecated.
[2022-08-17_17-00-59][7736][Default] [console] [HS][Performance] log perf event: time: 726 message: Received Recent Files.
[2022-08-17_17-00-59][7736][Default] [console] [HS][Performance] 726 PERF - Received Recent Files.
[2022-08-17_17-00-59][7736][Default] [console] [HS][Performance] log perf event: time: 730 message: UI Ready
[2022-08-17_17-00-59][7736][Default] [console] [HS][Performance] 730 PERF - UI Ready
[2022-08-17_17-00-59][7736][Default] [console] 730 PERF - Launch CCXProcess start
[2022-08-17_17-00-59][7736][Default] [console] [HS][Performance] log perf event: time: 229 message: Platform init
[2022-08-17_17-00-59][7736][Default] [console] [HS][Performance] 731 PERF - Platform init done: 229
[2022-08-17_17-00-59][7736][Default] [console] [HS][Performance] log perf event: time: 746 message: Updated access token
[2022-08-17_17-00-59][7736][Default] [console] [HS][Performance] 746 PERF - Updated access token
[2022-08-17_17-00-59][7736][Default] [console] [HS][Performance] log perf event: time: 229 message: IMS.updateAccessToken
[2022-08-17_17-00-59][7736][Default] [console] [HS][Performance] 746 PERF - IMS.updateAccessToken done: 229
[2022-08-17_17-00-59][7736][Default] [console] [HS][Performance] log perf event: time: 287 message: IMS Init
[2022-08-17_17-00-59][7736][Default] [console] [HS][Performance] 746 PERF - IMS Init done: 287
[2022-08-17_17-00-59][7736][Default] [console] [HS][SharedSettings] Received Settings Get Response
[2022-08-17_17-00-59][11900][Warn] [general] We are going to deprecate HostInfo API soon, please use HostApi instead.
[2022-08-17_17-00-59][7736][Default] [console] [HS][SharedSettings] Making Settings Request
[2022-08-17_17-00-59][7736][Default] [console] [HS][Performance] log perf event: time: 755 message: Received Home CCXP response
[2022-08-17_17-00-59][7736][Default] [console] [HS][Performance] 755 PERF - Received Home CCXP response
[2022-08-17_17-00-59][7736][Default] [console] [HS][SharedSettings] Making Settings Request
[2022-08-17_17-00-59][7736][Default] [console] [HS][Performance] log perf event: time: 756 message: Received Utut CCXP response
[2022-08-17_17-00-59][7736][Default] [console] [HS][Performance] 756 PERF - Received Utut CCXP response
[2022-08-17_17-00-59][7736][Default] [console] [HS][Performance] log perf event: time: 302 message: Locale Init
[2022-08-17_17-00-59][7736][Default] [console] [HS][Performance] 763 PERF - Locale Init done: 302
[2022-08-17_17-00-59][7736][Default] [console] [HS][SharedSettings] Received Settings Get Response
[2022-08-17_17-00-59][7736][Default] [console] [HS][SharedSettings] Received Settings Get Response
[2022-08-17_17-00-59][7736][Default] [console] [HS][Performance] log perf event: time: 771 message: Loaded JSON Data: Home
[2022-08-17_17-00-59][7736][Default] [console] [HS][Performance] 771 PERF - Loaded JSON Data: Home
[2022-08-17_17-00-59][7736][Default] [console] [HS][Performance] log perf event: time: 772 message: Parsed JSON file for Home
[2022-08-17_17-00-59][7736][Default] [console] [HS][Performance] 772 PERF - Parsed JSON file for Home
[2022-08-17_17-00-59][7736][Default] [console] [HS][SophiaBase] Failed container with label 'User Intent' for Surface 'CCX_Start_4.0_Home'
[2022-08-17_17-00-59][7736][Default] [console] [HS][SophiaBase] Received fresh data from CCXProcess for Home with path C:\Users\GAMING RIG\AppData\Roaming\Adobe\CCX Welcome\data\PPRO-22.5-en_US-4ff952a5-3870-421a-b955-9a9b4fa7dc6a.json
[2022-08-17_17-00-59][7736][Default] [console] [HS][Performance] log perf event: time: 773 message: Finished parsing CCXP data for Home
[2022-08-17_17-00-59][7736][Default] [console] [HS][Performance] 773 PERF - Finished parsing CCXP data for Home
[2022-08-17_17-00-59][7736][Default] [console] [HS][SophiaBase] Setting data to the cache for Home
[2022-08-17_17-00-59][7736][Default] [console] [HS][SophiaBase] Surface data {"surface":"CCX_Start_4.0_Whats_New","campaignId":39191,"url":"https://odin.adobe.com/content/dam/ccfirstmile/PPRO/en_US/componentWhatsNewToastal/Pr-Whats-New-Q2.c..."}
[2022-08-17_17-00-59][7736][Default] [console] [HS][SophiaBase] Surface data {"surface":"CCX_Start_4.0_Home","campaignId":26003,"url":"https://odin.adobe.com/content/dam/ccfirstmile/PPRO/en_US/experienceHomeMx19/Pr-NUJ-M3-2020-Social-v..."}
[2022-08-17_17-00-59][7736][Default] [console] [HS][Performance] log perf event: time: 776 message: Loaded JSON Data: Utut
[2022-08-17_17-00-59][7736][Default] [console] [HS][Performance] 776 PERF - Loaded JSON Data: Utut
[2022-08-17_17-00-59][7736][Default] [console] [HS][Performance] log perf event: time: 776 message: Parsed JSON file for Utut
[2022-08-17_17-00-59][7736][Default] [console] [HS][Performance] 776 PERF - Parsed JSON file for Utut
[2022-08-17_17-00-59][7736][Default] [console] [HS][SophiaBase] Received fresh data from CCXProcess for Utut with path C:\Users\GAMING RIG\AppData\Roaming\Adobe\CCX Welcome\learn\PPRO-22.5-en_US-30a46d70-e44c-4781-b6cf-8e755e35e863.json
[2022-08-17_17-00-59][7736][Default] [console] [HS][Performance] log perf event: time: 777 message: Finished parsing CCXP data for Utut
[2022-08-17_17-00-59][7736][Default] [console] [HS][Performance] 777 PERF - Finished parsing CCXP data for Utut
[2022-08-17_17-00-59][7736][Default] [console] [HS][SophiaBase] Setting data to the cache for Utut
[2022-08-17_17-00-59][7736][Default] [console] [HS][SophiaBase] Surface data {"surface":"CCX_Start_3.1_Tutorials","campaignId":38775}
[2022-08-17_17-00-59][7736][Default] [console] [HS][SophiaBase] Surface data {"surface":"CCX_Start_3.1_Tutorials","campaignId":38775}
[2022-08-17_17-00-59][7736][Default] [console] [HS][Ututs] User has 15 web tutorials
[2022-08-17_17-00-59][7736][Default] [console] [HS][Performance] log perf event: time: 320 message: Ututs Init
[2022-08-17_17-00-59][7736][Default] [console] [HS][Performance] 779 PERF - Ututs Init done: 320
[2022-08-17_17-00-59][7736][Default] [console] [HS][Performance] log perf event: time: 334 message: Sophia Init
[2022-08-17_17-00-59][7736][Default] [console] [HS][Performance] 790 PERF - Sophia Init done: 334
[2022-08-17_17-00-59][7736][Default] [console] 791 PERF - Launch CCXProcess done: 61
[2022-08-17_17-00-59][11996][Warn] [general] We are going to deprecate HostInfo API soon, please use HostApi instead.
[2022-08-17_17-00-59][7736][Default] [console] [HS][Drover] CCX-Start-Drover : Home screen visibility set to visible without back button.
[2022-08-17_17-00-59][7736][Default] [console] [HS][LicenseChiclet] NGL: Showing no chiclet.
[2022-08-17_17-00-59][7736][Default] [console] [HS][Performance] log perf event: time: 856 message: Interactive Ready
[2022-08-17_17-00-59][7736][Default] [console] [HS][Performance] 856 PERF - Interactive Ready
[2022-08-17_17-00-59][7736][Default] [console] [HS][Performance] log perf event: time: 401 message: Start Screen Init
[2022-08-17_17-00-59][7736][Default] [console] [HS][Performance] 856 PERF - Start Screen Init done: 401
[2022-08-17_17-00-59][7736][Default] [console] [initCDOStores-1] Constructing CloudDocumentsClient since enableSAM feature flag is off
[2022-08-17_17-00-59][7736][Default] [console] [DocumentStore-1] preFetchDocuments - Waiting for initialization to complete
[2022-08-17_17-00-59][7736][Default] [console] User intent container: undefined
[2022-08-17_17-00-59][7736][Default] [console] Unable to retrieve user aptitude
[2022-08-17_17-00-59][7736][Default] [console]
[2022-08-17_17-00-59][7736][Default] [console] Unable to get user intent.
[2022-08-17_17-00-59][7736][Default] [console]
[2022-08-17_17-00-59][7736][Default] [console] User intent container: undefined
[2022-08-17_17-00-59][7736][Default] [console] Unable to retrieve user aptitude
[2022-08-17_17-00-59][7736][Default] [console]
[2022-08-17_17-00-59][7736][Default] [console] Unable to get user intent.
[2022-08-17_17-00-59][7736][Default] [console]
[2022-08-17_17-00-59][7736][Default] [console] [HS][Performance] 953 PERF - Late Loads start
[2022-08-17_17-00-59][7736][Default] [console] [HS][Analytics] analytics.ingest: (Prod) active
[2022-08-17_17-00-59][7736][Default] [console] [HS][Performance] log perf event: time: 11 message: Late Loads
[2022-08-17_17-00-59][7736][Default] [console] [HS][Performance] 964 PERF - Late Loads done: 11
[2022-08-17_17-00-59][7736][Default] [console] [HS][Performance] log perf event: time: 964 message: All done
[2022-08-17_17-00-59][7736][Default] [console] [HS][Performance] 964 PERF - All done
[2022-08-17_17-00-59][7736][Error] [console] [RecentStore_RecentStore-1] [getRecents] Error trying to retrieve recents
[2022-08-17_17-00-59][7736][Error] [console] [RecentStore_RecentStore-1] [getRecents] Error trying to retrieve recents
[2022-08-17_17-01-56][9544][Warn] [general] We are going to deprecate HostInfo API soon, please use HostApi instead.
[2022-08-17_17-01-56][9544][Warn] [general] Please call HostInfoController::instance()->initialize() when the app is initializing.
[2022-08-17_17-01-56][7736][Warn] [general] We are going to deprecate HostInfo API soon, please use HostApi instead.
[2022-08-17_17-03-37][9544][Error] [general] Plugin com.adobe.dva.export.settings : Expected a width for the plugin icon
[2022-08-17_17-03-37][9544][Error] [general] Plugin com.adobe.dva.export.settings : Expected the attribute 'app' in host
[2022-08-17_17-03-37][9544][Error] [general] Plugin com.adobe.dva.export.settings : Expected 'host.app' to be premierepro
[2022-08-17_17-03-37][9544][Error] [general] Plugin com.adobe.dva.export.settings : Expected a width for the plugin icon
[2022-08-17_17-03-37][9544][Error] [general] Plugin com.adobe.dva.export.settings : Expected the attribute 'app' in host
[2022-08-17_17-03-37][9544][Error] [general] Plugin com.adobe.dva.export.settings : Expected 'host.app' to be premierepro
[2022-08-17_17-03-37][9544][Error] [general] Plugin com.adobe.dva.export.settings : Expected a width for the plugin icon
[2022-08-17_17-03-37][9544][Error] [general] Plugin com.adobe.dva.export.settings : Expected the attribute 'app' in host
[2022-08-17_17-03-37][9544][Error] [general] Plugin com.adobe.dva.export.settings : Expected 'host.app' to be premierepro
[2022-08-17_17-03-37][9544][Warn] [general] We are going to deprecate HostInfo API soon, please use HostApi instead.
[2022-08-17_17-03-37][9544][Info] [general] Debugger enabled for com.adobe.dva.export.settings on port: 9240 breakOnStart: no
[2022-08-17_17-03-37][9544][Warn] [general] Please call HostInfoController::instance()->initialize() when the app is initializing.
[2022-08-17_17-03-37][7736][Warn] [general] We are going to deprecate HostInfo API soon, please use HostApi instead.
[2022-08-17_17-03-38][7736][Debug] [console] AppServices::init()
[2022-08-17_17-03-38][7736][Debug] [console] registerOnStartedCallback
[2022-08-17_17-03-38][7736][Debug] [console] registerOnDestroyingCallback
[2022-08-17_17-03-38][7736][Error] [general] Uncaught JS Exception:
[2022-08-17_17-03-38][7736][Debug] [console] UXPVIEW_STARTED
[2022-08-17_17-03-38][7736][Debug] [console] VIEWUID: dvauxpui_HostView#2559835584
[2022-08-17_17-03-38][7736][Debug] [console] AppServices::viewTrackerCallbackForStarted
[2022-08-17_17-03-38][7736][Debug] [console] reinit missing transcoder
[2022-08-17_17-03-39][7736][Debug] [console] AppServices::appReStarted - adding EventListener to transcoder object
[2022-08-17_17-03-43][7736][Warn] [console] The dialog was detached from the node without being closed.
[2022-08-17_17-04-00][7736][Debug] [console] CloseUXPInstance with VIEWUID: dvauxpui_HostView#2559835584
[2022-08-17_17-04-00][7736][Debug] [console] UXPVIEW_DESTROYING VIEWUID: dvauxpui_HostView#2559835584
[2022-08-17_17-04-00][7736][Debug] [console] AppServices::viewTrackerCallbackForDestroying
[2022-08-17_17-04-00][7736][Debug] [console] AppServices::appDestroying - EventListener have been removed
[2022-08-17_17-04-00][7736][Debug] [console] Clearing VIEWUID: dvauxpui_HostView#2559835584
Copy link to clipboard
Copied
Same, I have issues just like this with after effects - I have no idea what the solution is, have you found one yet?
Copy link to clipboard
Copied
For me, atleast. I've found a solution, it was based off of my plugins. I use Adobe After Effects and the main issue was that when I would use said plugin, it would immediately crash, so I reinstalled the plugin. I did try to find out what the logs mean't but really it did nothing. So I guess maybe try that.