Exports constantly skip video or audio clips

[defaulti4nbvyf5eezi]

I've started using premiere and am very surprised how unstable the exports seem to be.

I find it difficult to get a clean export, despite everything playing back as desired in the timeline.

I've run into a few different issues over and over. I can work around 1 and 3, but I have not been able to work around the video clip disappearances in 2.

1. Export Media won't open at all.

I go to File > Export > Media... and nothing happens. I can do it over and over. I can use the hotkey Ctrl+M. Sometimes it'll come up after a few tries. Sometimes dozens of attempts fail and I have to restart Premiere; sometimes one restart doesn't do it.

2. Video clips get skipped in the export.

The audio remains intact, but some video clip in the middle gets skipped.  The subsequent video clips get pushed up so that the syncing is off and the video finishes far before the audio does.

3. Audio clips get silenced in the export.

This happens when I want both burn-in captions and a custom file name on an export. If I want to have a custom export file name, I can't set captions to burn-in on the export and vice versa. If have both, some random audio clip gets silenced in the export. I now workaround this by renaming exports after the fact.

My typical export settings:

[defaulti4nbvyf5eezi]

The video issue (#2) completely goes away if I export in MOV.

I'd think a product with this much time and money behind it would've worked out how to do consistent exports.

[caroline_edits]

Hey there, 

That's really strange that entire video clips would get skipped in your timeline. Could you tell me more about your source footage? What did you use to record these clips? I'll try to replicate the behavior on my own machine.

Really glad you were able to get around it by exporting MOV!

Caroline

[defaulti4nbvyf5eezi]

The majority of footage is from an iPhone XR with the following properties:
Type: MPEG Movie
Image Size: 1920 x 1080
Frame Rate: 29.97
Source Audio Format: 44100 Hz - Compressed - Stereo

The remainder of the footage is from a Lumix GH2 with these properties:
Type: MPEG Movie
Image Size: 1920 x 1080
Frame Rate: 29.97
Source Audio Format: 48000 Hz - Compressed - Stereo

At least 1 clip always goes missing, but the clip that gets skipped seems random and varies from export to export. So far, I've only seen iPhone footage disappear, but that could be coincidence since the iPhone is the source for most of the clips.

[defaulti4nbvyf5eezi · Accepted solution]

I was able to fix this problem by switching to Davinci Resolve.

[Victoria28706946ya86]

Were you able to use a project you'd already created in Premiere Pro though or did you have to start again and completely re-edit your video?