Facing issue to load essential Graphics and getting error - An error occured during download from ad

[Dheeraj30542220y1lj]

Hi,

Facing issue to load essential Graphics and getting error - An error occured during download from adobe stock server. please try again.

alredy reinstall app but still facing issue please guide me what to do ?

[Kartika Rawat]

Hi Dheeraj30542220y1lj!

Sorry about the error. What type of Adobe account do you have (enterprise/ individual)? Could you try signing out and back into your Creative Cloud account and see if that helps?

Let us know how it goes.

Thanks,

Kartika

[Dheeraj30542220y1lj]

Hi Kartika,
Facing same issue after login again and als checked all version and i am using enterprise adobe account.
it is possible due to below image or not ?please check