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File button causes Premiere Pro to Crash

New Here ,
Apr 13, 2018 Apr 13, 2018

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I have this issue, in Premiere Pro CS6, when I have added some files, (Video, Images) and done some editing, clicking file (to export or import) causes the program to freeze. I went ahead and downloaded the trail of CC 2018 to see if it happens there as well. It does. And it happened on my PC before I reinstalled the OS. It never happened on my old hardware (which I upgraded the hardware on to its current state). If I close out, and open the file up. I can press the file button and use the menu fine. But if I do anything, as small as moving a clip, it causes the program to freeze.

Thanks

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New Here ,
Apr 13, 2018 Apr 13, 2018

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I'll add that this doesn't happen in any other Adobe program.

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Adobe Employee ,
May 17, 2018 May 17, 2018

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Andromeda,

Make sure you have adequate drive space for your export. Also, ensure your drive is formatted correctly if that's the hardware you updated.

Thanks,

Kevin

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New Here ,
Nov 16, 2022 Nov 16, 2022

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I am having this exact same problem. I do anything in the sequence it just crashes. I've tried updating the software. I have tried restarting my computer, I have checked my drivers, I have reinstalled Premier but it crashes all the same. whats bizarre is I've used adobe for a few years and I was just using it a few days ago. I haven't changed anything on Adobe or my PC

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