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File importer gives me a generic error

New Here ,
Nov 24, 2021 Nov 24, 2021

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Hi, I have the Windows 10 HEVC Codec from the Microsoft Store and whenever I import a video file from a Google Pixel 6 it gives me a "generic error".  I attached an example file that doesn't import for me.  Thanks!  The error does not mention HEVC or a codec, just says generic.  

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correct answers 1 Correct answer

New Here , Nov 24, 2021 Nov 24, 2021
Nevermind, solved it immediately after posting this.  It just didn't like the name of the file.  Format was fine.  

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New Here ,
Nov 24, 2021 Nov 24, 2021

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Nevermind, solved it immediately after posting this.  It just didn't like the name of the file.  Format was fine.  

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Adobe Employee ,
Nov 24, 2021 Nov 24, 2021

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Glad to hear it has been resolved! Feel free to reach out if you run into any other questions or issues in the future.

 

Thanks,

Kartika

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