File not supported error in red when trying to upload to CC folder

[shankhac68115814]

Getting 'filetype not supported' error in red when trying to upload a '.mp4' file into the  Adobe Creative Cloud folder. This shouldn't be the case as it's a .mp4 file; the software is licensed, and I have close to 95 gb of free space in the folder. I have tried several other formats that are approved by Adobe, but none of them work.

I'm attaching the practice file. Please help.

Thank you!

Shankha C

[shankhac68115814]

This iswith reference to Premier pro.

[Ann Bens]

What is the Adobe Creative cloud folder?

post comp specs, Premiere version and build, MediaInfo info in Treeview on footage used, sequence settings and export settings.

https://mediaarea.net/en/MediaInfo